**Company Description** At Sopra Steria, we work to make digital transformation possible for our clients, and to achieve this, we need to keep growing and bringing together talented people like you. Our employees agree on the great team and environment we have at Sopra Steria. We are over 46,000 people working across 25 countries, and our mission is to combine talent and technology, helping you find a place where you can develop your full potential. Are you ready to create the future? Are you looking for a professional challenge where you can grow? We are looking to incorporate an Incident Manager into our team. The selected candidate will join our flagship project within the Public Administration, collaborating in the main infrastructure control center. We don't expect perfection, but it would be great if you have... * General technical knowledge of infrastructures and applications, enabling you to understand and lead CABs—meetings where risks of infrastructure changes (such as communications, infrastructure, security, etc.) and application deployments across different environments are assessed. * Leadership and proactivity to follow up on tasks performed by other team members, ensuring quality and timely delivery. * Experience in managing and coordinating major change schedules. * Catalan language proficiency. Your day-to-day responsibilities will include: * Acting as backup for the service manager \- Leading CABs \- Leading crisis situations related to incident/change management. * Coordinating and updating major change schedules presented to clients and suppliers * Monitoring process indicators * Tracking team tasks and reporting to client managers * Defining and monitoring the implementation of process management tasks (incidents/changes/problems) **Additional Information** What do we offer you? * Permanent, full-time contract * 23 vacation days * Continuous training: technical, transversal, and language skills. We provide access to certifications, training from major technology partners, online platforms, and much more! * Life and accident insurance * Possibility to opt into our flexible compensation plan (medical insurance, childcare vouchers, transportation, meal vouchers, and training) * Access to Privilege Club, where you’ll find attractive discounts with leading brands * Personalized and detailed onboarding. We support you every step of the way so you feel \#soprano from day one. * Office spaces with dedicated leisure areas. Work and fun combined! * Team spirit and a positive atmosphere—we believe in the power of unity. And most importantly… You have the opportunity to build your professional career with us: Together, we will create a personalized career development plan. We'll train you, set goals, and monitor progress to ensure we achieve them together. We listen to your priorities and fight for them. Your voice matters here! Join us and become part of something bigger! **The world is how we shape it** We are committed to respecting diversity, creating an inclusive work environment, and implementing policies that promote inclusion and social and cultural respect regarding gender, age, ability, sexual orientation, and religion, ensuring equal opportunities.