Position Summary: Mercer is seeking a talented individual to join its Operations team within the eBenefits department, supporting the management of client inquiries and cases. Key Highlights: 1. Billing and client benefits order support 2. Support in managing inquiries and cases 3. Professional growth opportunities **Company:** ------------ **Description:** ---------------- We are seeking a talented individual to join our **Operations** team at **Mercer**. This position is located in **Madrid**. It is an internship with a hybrid role requiring at least three days per week in the office with flexible working hours. This person will join the eBenefits department and perform duties within the Flexible Remuneration area. **Full-time availability and immediate start are required.** **You will be responsible for:** * Designing and sending employee communications. * Supporting billing and benefits orders for our Clients. * Preparing enrollment reports for the Consulting area. * Supporting the Operations department in managing inquiries and cases. **What you need to have:** * Vocational Training Level 2 (FP2) in Administration / Bachelor’s Degree in Business Administration and Management or equivalent. * Proficiency in MS Office (especially Excel). * Planning, autonomy, and organizational skills. * Verbal and written communication skills in Spanish. * Client-facing skills. * English language proficiency at C1 level. * Initiative, proactivity, teamwork, communication, and commitment. **Why join our team:** * We help you develop your full potential through professional growth opportunities, interesting and purpose-driven work, and leaders who support you along the way. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and make an impact on colleagues, clients, and communities. * Our global scale and presence enable us to offer a wide range of career opportunities, as well as benefits and rewards to enhance your wellbeing. Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with Section 40.2 of the Royal Legislative Decree 1/2013, of 29 November, approving the Consolidated Text of the General Act on the Rights of Persons with Disabilities and their Social Inclusion, Marsh will provide a reasonable accommodation to employees and prospective employees up to the point of undue hardship as required for the individual’s particular restrictions and limitations. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.