Job Summary: We are seeking a proactive professional in Torrevieja to manage customer relationships, provide customized solutions, and perform supporting administrative tasks. Key Responsibilities: 1. Customer relationship management and provision of tailored solutions 2. International customer service and user retention 3. Collaboration in improving internal quality standards We are looking for a proactive individual in Torrevieja to manage customer relationships and offer solutions adapted to their needs. The position involves serving both customers visiting the office and making outbound calls to retain or re-engage former users. You will also carry out supporting administrative tasks for the team, handle incidents related to home or vehicle insurance, and collaborate in enhancing internal quality standards. A university degree and fluent English are required to serve our international clientele. Prior experience with insurance products and proficiency in commercial tools will be considered an advantage. This is a full-time position with an employment contract. During summer months, working hours become intensive. Benefits include meal allowance, childcare vouchers, medical insurance, life insurance, and a pension plan. University education (Bachelor’s degree or equivalent). Advanced level of English. Prior experience in customer service and/or target-based sales. Technical knowledge of property-related products (automobile, home, funeral insurance), underwriting regulations, familiarity with applications and Mapfre’s Commercial Network, and telephone usage techniques are desirable. Previous experience in insurance companies is highly valued.