Salesforce Project Manager

Description

**At Ontime, we don’t follow the world’s pace—we set it.** We are leaders in integrated logistics across Iberia, from the smallest parcel to large-scale freight transportation. We offer the market’s broadest portfolio of customized services! We are experiencing continuous growth as a multinational operating in 28 countries across Europe, North Africa, and the Americas, with a network of 230 centers, a team of over 7\.300 professionals, more than 17\.000 indirect jobs, and a fleet of over 6\.400 owned vehicles. What’s our goal? To make everything work—anywhere—in the most efficient—and also the most sustainable—way possible. Because we believe in logistics that not only advances but also cares. **Your opportunity** We are seeking a **Salesforce Project Manager** at our Madrid offices. Reporting directly to the Technology Department, you will be the key player driving the company’s technological transformation and CRM strategy. Your mission will be to lead end-to-end implementation projects, maximizing the potential of our tools and integrating innovative solutions to optimize customer relationships. **What you’ll do:** * **Strategic CRM Management:** Lead Salesforce implementation and continuous improvement, ensuring platforms fully align with business strategic objectives. * **Analysis and Solutions:** Identify operational and business needs and efficiently translate them into functional requirements and robust technical solutions. * **Platform Development and Integration:** Manage CRM development (workflows, customer records, call management), ensuring effective connectivity and an integrated Salesforce architecture with the rest of the corporate systems ecosystem. * **Advanced Projects and Artificial Intelligence:** Lead technology projects from conception through to closure, incorporating and integrating Artificial Intelligence solutions to optimize processes. * **Stakeholder Management and Methodologies:** Coordinate internal teams, external vendors, and key company departments (Sales, Marketing, and Customer Support), applying Agile/Scrum or Waterfall methodologies to ensure strict adherence to timelines, budgets, and KPIs. * **Change Management and Adoption:** Drive training and support initiatives to ensure rapid adoption and highly effective use of tools by end users. **What we’re looking for:** * **Academic Qualifications:** University degree in Computer Engineering, Business Administration and Management (ADE), Marketing, or related fields. Master’s degrees or certifications focused on commercial or customer service areas will be highly valued. * **Experience:** Minimum 5 years’ prior experience leading technology projects and managing CRM platforms. * **Languages:** B2 level English (professional working proficiency). * **Essential Technical Knowledge:** * Solid experience and expert-level proficiency in **Salesforce** and CRM tools. * Knowledge of multi-platform application development. * Valuable experience working with **Navision Business Central**. * Desirable proficiency in databases (**SQL**). * Strong command of **Agile and Scrum methodologies**. * **Desirable Criteria:** Familiarity with management tools such as **Azure DevOps** and **Jira** will be positively considered. * **Key Competencies:** High degree of autonomy and proactivity in proposing continuous improvements. Excellent judgment and decision-making capability in dynamic technology environments, combined with strong resilience and adaptability to change. **What we offer:** * **Development and Progression:** A genuine commitment to your growth into roles of increasing responsibility within our global technology structure. * Real growth within an international company. * Stability \+ professional development. * Social benefits. * The opportunity to join a team that matters. * **Salary:** Competitive. * **Working Hours:** 9:00 AM – 6:00 PM, with flexible start and end times. * **Vacation Days:** 22 working days per year to enjoy your free time. * **Ontime Collective Agreement with Banco Santander:** Enjoy numerous advantages and services specially designed for you. * **Exclusive Benefits:** Access discounts at cinemas, theme parks, musicals, and much more through our "I’m Ontime" program. * **Private Health Insurance:** Available after two years with us. At Ontime, we believe in talent without labels. Diversity, inclusion, and equal opportunity are integral to who we are and how we grow. We champion female talent in the logistics sector and work daily to build more open, accessible, and equitable environments where every individual can reach their full potential. It’s not just a job—it’s the next step in your career. **Ontime. If you want to go far, join us.**