Receptionist

Description

Job Summary: We are seeking a Receptionist for BLUESEA Hotels, focused on ensuring professional and friendly service, contributing to a memorable guest experience. Key Highlights: 1. Previous experience as a receptionist or in customer service in hotels. 2. Knowledge of hotel property management systems (PMS) and office tools. 3. Good oral and written communication skills in English and German. **Description:** ---------------- At BLUESEA Hotels, we make travel easy, accessible, and hassle-free. We are a hotel group specializing in vacation tourism, headquartered in Palma de Mallorca, with presence in Spain’s most iconic destinations: Balearic Islands, Canary Islands, Costa del Sol, Costa Brava, Valencia, Costa de Almería, Cádiz, Costa de la Luz, Rías Baixas, Cantabria, Madrid, and Marrakech. We strive to evolve so that every stay is better than the last, embracing cutting-edge, flexible, and responsible management practices. Currently, we are expanding our team and seeking to hire a Receptionist to ensure professional and friendly service to our guests, contributing to a memorable experience during their stay. **Responsibilities:** * Greet and assist guests, managing check-in, check-out, and reservations. * Provide information about hotel services, facilities, and activities. * Resolve guest issues, complaints, or requests. * Coordinate with other departments to ensure proper guest service. * Manage phone calls, emails, and online requests. * Complete daily departmental logs and reports. * Apply the hotel’s quality, safety, and data protection standards. **Requirements:** --------------- **Professional Competencies:** * Prior experience as a receptionist or in customer service within hotels or tourist accommodations. * Familiarity with hotel property management systems (PMS) and basic office tools. * Good oral and written communication skills in English and German. Additional languages are valued. * Strong organizational skills and ability to manage multiple tasks simultaneously. * Attention to detail and commitment to service quality. * Flexible availability. **We Offer:** * Opportunity to join a solid and growing hotel chain. * A positive work environment. * Professional training and development.