Applications/Systems - Post-

Description

Position Summary: We are seeking a professional to provide scientific/technical support for systems and solutions installed at customer sites, ensuring efficiency and customer satisfaction. Key Highlights: 1. Scientific/technical support for diagnostic solutions 2. Facility management, customer training, and technical support 3. Collaboration with sales and marketing teams At Roche, you can truly be yourself and will be valued for your unique qualities. Our culture encourages personal expression, open dialogue, and authentic connections. Here, you are appreciated, accepted, and respected for who you are—creating an environment where you can grow both personally and professionally. Together, we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare—today and in the future. Join Roche, where every voice matters. The Position We are committed not only to advancing diagnostic solutions that help healthcare professionals make critical decisions regarding their patients’ health but also to improving how these essential tools are integrated into healthcare systems worldwide—at lower cost and without compromising optimal outcomes. In over 100 countries, we offer the industry’s most comprehensive portfolio of in vitro diagnostic tests, combined with clinical decision support, consulting, digital diagnostics, disease management, laboratory automation, and software solutions—delivering integrated solutions to laboratories, clinicians, and healthcare systems. The mission of this newly opened position is to deliver scientific/technical support for systems and solutions installed at customer sites, ensuring maximum efficiency and effectiveness across all assigned activities: system configuration, customer training, user maintenance, issue resolution, updates, and modifications. Furthermore, the mission is to ensure that the service delivered creates a competitive advantage—becoming the key differentiator in Roche’s value proposition—and thereby achieving optimal levels of customer satisfaction. **Key Responsibilities:** * Responsible for installation and configuration of analyzers in the customer’s laboratory, in accordance with company requirements and standards. * Responsible for customer/user training on installed analyzers, in accordance with company requirements and standards. * Engages with customers according to previously assigned responsibilities (primarily laboratory managers, department heads, assistants, and laboratory technicians). * Establishes and maintains an excellent level of communication, follow-up, and proactive collaboration with the customer—reporting reagent and quality control updates and implementing new protocols as needed. * Provides scientific and technical information to customers. * Coordinates with maintenance technicians to ensure installations are completed within the agreed timeframe. * Ensures optimal use of instruments and installed solutions in the customer’s laboratory. * Manages compliance with corporate and divisional standards for installations, customer training and education, quality, application development, and product follow-up for Roche. * Implements annual action plans defined by Roche Diagnostics and Customer Support leadership for installation-related activities. * Plans and coordinates installations, product demonstrations, and evaluations with the sales network. * Supports the Sales and Marketing team to optimize commercial operations by participating in pre-sales, sales, and post-sales phases of commercial opportunities—maintaining the full customer lifecycle. * Optimizes and improves the installation, configuration, and user training processes—ensuring sustainability and customer satisfaction—by leveraging the digital tools provided by the company. Required Profile * Bachelor’s degree in one of the following Health Sciences disciplines: * Biomedical Laboratory Science * Biomedicine * Biotechnology * Preferred specialization in molecular biology and/or anatomical pathology * Prior experience interacting with customers is desirable; experience working in laboratories is ideal * Fluent Spanish and English * Valid EU driving license (Class B1) * Willingness to travel domestically and internationally as required * Flexible working hours * Residence in Alicante or the Region of Murcia What We Expect and What We Offer We expect you to be curious, autonomous, and capable of independent decision-making, with strong communication skills, a passion for teamwork, effective stakeholder management, and a service-oriented mindset. In return, we offer you the opportunity to join a dynamic team, work with state-of-the-art diagnostic systems, operate in a hospital-based work environment engaging directly with healthcare sector customers—and, above all, contribute to a project that improves patients’ lives. Who We Are A healthier future drives our innovation. More than 100,000 employees worldwide collaborate to achieve scientific breakthroughs and ensure universal access to healthcare—today and for future generations. Through our commitment, over 26 million people receive treatment with our medicines, and more than 30 billion tests are performed annually using our diagnostic products. We encourage each other to explore new possibilities, foster creativity, and set ambitious goals to deliver life-changing health solutions. Together, we can shape a healthier future. Roche is an equal opportunity employer.