IT Programmer

Description

Job Summary: We are seeking a professional to provide IT technical support, managing and resolving Level 1 incidents, configuring applications, and updating documentation. Key Responsibilities: 1. Level 1 IT technical support 2. Incident resolution and application configuration 3. Assessment of analytical ability and strong communication skills We are seeking an IT technical support professional based in Madrid. Main responsibilities include managing and resolving Level 1 incidents via various platforms such as Jira Service Desk, telephone, email, and Teams. This covers initial diagnosis, classification and tracking of requests, resolution of basic issues, and escalation to higher levels when necessary. Simple application configuration, basic data monitoring, and documentation updates are also required. A Higher Technical Degree in Telecommunications and Information Systems or a Bachelor's Degree in Computer Engineering or Telecommunications is required. Analytical ability, attention to detail, strong communication skills, and willingness to learn are highly valued. Basic knowledge of SQL, databases, Office 365, technical tools such as Jira, and programming (Java, C\#, JS, Angular, or Python) is required. Prior experience in technical support and technical English proficiency are desirable. A permanent contract with flexible working hours and an annual gross salary between 18\.000 and 24\.000 euros is offered.