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Job Summary: We are looking for a candidate with experience in Level 2 technical support to work in an environment involving applications, systems, and databases, in a technical, stable role with a variety of tasks. Key Highlights: 1. Technical role, stable and with a variety of tasks 2. Mentorship to grow, specialize or take on new challenges 3. Access to Udemy Business, language courses, and official certifications We are knowmad mood! We are a leading digital transformation company, constantly evolving and at the forefront of technology. Composed of over 3\.000 creative, digital, and innovative individuals connected to a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with high adaptability to our clients’ and the market’s needs, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. The values guiding us toward excellence are collaboration, innovation, commitment, fun, and trust. We are currently hiring a candidate with experience in Level 2 technical support to work in an environment involving applications, systems, and databases. If you are interested in a technical, stable role with a variety of tasks, this opportunity may be an excellent fit for you. **What are we looking for?** * Experience managing and resolving Level 2 incidents\. * Knowledge of Java environments\. * Proficiency with SQL databases (Oracle, SQL Server, DB2\). * Familiarity with tools such as SoapUI, Jira, Remedy\. * Familiarity with authentication, messaging queues, and web components (HTML, DOM)\. **Hybrid model**: possibility to work from **Madrid or Mallorca** (3 days remote \+ 2 days office)\. **Availability for on-call duties**\. **What do we offer?** * **Permanent contract** * **Vacation days**: 22 days of vacation \+ 2 flexible days, plus December 24th and 31st off\. * **Permanent contract**: From day one, with option of 12 or 14 monthly payments\. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits\. * **Benefits Club**: Discounts on technology, leisure, and training\. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training\. * **Career development plan**: Mentorship to grow, specialize or take on new challenges\. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs\. * **Work-life balance \+ LIFE**: 24/7 personal and family assistance\. * **Inclusive environment**: Diverse and multicultural workplace\. * **Social events**: Activities to connect with the team\. **Apply now and we’ll share more details!** To stay updated on our latest news, follow us here \-\> knowmad mood *At* ***knowmad mood*** *we are committed to equal opportunities and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all our recruitment processes.*
