Location**Santiago de Compostela** Category**Information and telecommunications** Subcategory**Helpdesk** Sector**Information services and technology** Working hours**Full-time** Work mode**On-site** Professional level**Employee** Department**Healthcare** ### **Description** At Coremain, we have been developing projects in the healthcare field for over 30 years, providing customized solutions to some of our clients in this sector, as well as developing our own products that today have international reach... Would you be interested in applying your technical knowledge to this sector? This is your opportunity! What will your day-to-day tasks be? * Receive, classify, and log all user calls, perform an initial analysis, escalate tickets if necessary, and handle simple requests, suggestions, and complaints. * Consult application documentation and attempt an initial resolution and/or involve the Problem Management team. * Monitor all incidents requiring follow-up and keep users informed about their status and progress. Close incidents according to procedure and confirm resolution with the user. * Identify errors caused by incorrect use of the application. Identify and propose improvements in procedures and project-related documentation, or report significant issues detected in incidents. * Validate availability of production environments. * Provide support during implementations. * Perform data extractions. ### **Minimum Requirements** * University degree in a scientific/engineering field desirable. * At least one year of experience in a similar role, performing the indicated functions. * Knowledge of SQL. * Knowledge of Java, HL7/Mirth, etc., will be positively valued. * Knowledge of ITIL methodology. Certification will be positively valued. * Experience with tools such as Redmine, Remedy, and proficiency in Office Suite. * MANDATORY ability to attend the offices in Santiago de Compostela in person. Hybrid model: 80/20 (on-site/remote). * Good communication skills, customer orientation, proactivity, and teamwork. **What do we offer?** * Joining a long-term project with opportunities for professional growth within the area * Training from day one to achieve specialization in the functional area of the healthcare sector * Development plan, training, and certifications supported by the company * Mixed (hybrid) working mode * Continuous morning schedule, with rotation every 1 out of 5 weeks to afternoon hours At Coremain, we promote equal opportunities in all selection and hiring processes, carried out without distinction based on gender, age, origin, sexual orientation, religion, or any other personal or social condition.