We are offering a first-level technical support position for end users, resolving hardware and software incidents in a corporate environment. Daily tasks include answering phone calls, logging requests in the system, diagnosing issues with Windows 10 and 11, Microsoft 365, and proprietary applications. Remote control tools and platforms such as Jira or ServiceNow are used to manage incidents. Antivirus configuration, network printer setup, basic LAN/WAN network support (TCP/IP, DHCP, DNS), equipment installation, and mobile device assistance are also performed. The role requires a proactive and organized attitude, teamwork collaboration, and clear, empathetic communication with users. Continuous learning is encouraged, with training available. This position combines on-site work with flexible working options in Madrid, contributing to maintaining the organization's digital infrastructure. Higher Vocational Training Cycle in Network Systems Administration (ASIR). Minimum 2 years of experience in Level 1 Help Desk services and end-user IT technical support, including telephone support, use of incident management tools (Jira, Remedy, ServiceNow), and remote control tools (VNC, TeamViewer). Knowledge of Windows 10 and 11 operating system support, Microsoft 365, Active Directory, antivirus incident resolution, equipment and peripheral installation and configuration, basic LAN/WAN networking concepts, TCP/IP, DHCP, DNS protocols, network printer configuration, and smartphone devices. Ability to work effectively in a team, interact professionally with users, and demonstrate dynamism and empathy. Minimum English level A2; B1 recommended\.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
