Technical Support - Saas

Description

Summary: Join Signaturit Group to manage technical incidents, monitor systems, configure tools, and support client integrations for secure digital transactions. Highlights: 1. Manage and resolve technical incidents and monitor environments 2. Configure tools and implement integrations with other systems 3. Collaborate on quality and information security policies ### **About Signaturit Group, a Namirial Company** Signaturit Group, part of the Namirial group, is the European leader in secure digital transactions. Its cloud\-native, unified and modular platform enables public and private organisations to manage the entire lifecycle of their digital operations: from identity verification and onboarding to electronic signatures, authentication, communications, fraud prevention, qualified archiving and electronic invoicing. As a Qualified Trust Service Provider (QTSP) under the eIDAS Regulation, the group guarantees the highest level of legal certainty and regulatory compliance, anticipating initiatives such as eIDAS 2 and the European Digital Identity Framework (EUDI Wallet). Following the integration of Signaturit into the Namirial Group in 2025, the company consolidates a multinational position with more than 250,000 customers, a presence in more than 90 countries, and a team of more than 1,400 employees. Headquartered in Italy and with a strong presence in Spain, France, Germany and LATAM and South\-East Asia —the group combines global reach with local proximity to offer direct service to businesses and public administrations. **What you will do at Signaturit Group, A Namirial Company** * Monitor synchronizations and automatic notifications * Manage and resolve technical incidents * Weekly internal follow\-up meetings to set priorities * Environment monitoring, log review, and SQL queries * Remote connection to client servers * Configure tools and resolve initial product issues * Environment setup based on client needs Installation and configuration of system components Implementation of integrations with other systems * Authentication management (LDAP, SAML, SSO, Databases) * License and permission management * Meetings and clarifications with clients regarding integration questions * Collaborate in maintaining responsibilities within the organization’s Integrated * Management System Understand and apply * Quality and Information Security policies (ISO/IEC 27001 and ENS) * Comply with Environmental Policy guidelines * Follow Business Continuity procedures o If assigned a trusted role, assume the tasks and responsibilities defined for that role **What we believe should contribute to your success in this context** * Advanced Vocational Training in IT and/or experience in a similar position \- 2 years would be ideal. * Pragmatism \& Ownership: Ability to find effective, maintainable solutions to complex problems and take ownership of the delivered features. * Effective Communication: Clear and concise communication, both written and verbal. * Adaptability: Ability to quickly switch context and adapt to evolving technical requirements and product needs. * Spanish and English are mandatory **Indicative Interview Process (may vary if needed, but we'll try our best to anticipate and inform):** * HR Discovery Call (30 min) * 1st interview with our business (direct report) * Business case * Personnality online assessment \+ feedback * 2nd interview with our business \& business case feedbac * Reference check **Why Join Us ‍** * Flexible hybrid work set up * Flexible working hours * Summer intensive working schedule * Intensive workday on Fridays (all year long) * Health Insurance 100% for you and your kids * ️ Flexible benefits (Coverflex) * Access to LinkedIn Learning Platform * Celebrate your birthday with a day off **Join Our Vision** Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. For more information, explore our website and discover how you can contribute to our mission. **We are looking forward to meeting you!** The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.