**Operations and Customer Service Manager** **Location:** Jávea, Alicante **Contract Type:** Full\-time (with the possibility of an indefinite contract after 3\-month probation) **Job Description:** Are you passionate about organization, customer service, and being part of a dynamic, growing team? We are looking for an **Operations and Customer Service Manager** to join our vacation rental agency. You will play a key role in coordinating daily operations, managing bookings, and ensuring an exceptional experience for both guests and property owners. If you are highly organized, proactive, and able to manage multiple tasks efficiently, we want to meet you. This role offers **real opportunities for career growth** and a **competitive salary based on experience**. **Responsibilities:** * **Daily Operations Management:** Coordinate guest reception, check\-ins/check\-outs, and communication with property owners. * **Customer Service:** Serve as the first point of contact for guests and owners, providing fast and effective solutions. * **Team Coordination:** Work closely with maintenance and cleaning teams to ensure properties are always in top condition. * **Booking Management:** Oversee and streamline the entire booking process, from confirmation to guest arrival. * **Issue Resolution:** Handle operational or technical issues, coordinating repairs or support as needed. * **Process Optimization:** Suggest and implement improvements to increase efficiency and enhance the customer experience. **Requirements:** * Languages: Fluent in Spanish and English (mandatory). Additional languages are highly valued. * Experience: Previous experience is valued in vacation rentals or in customer service and operations management is a plus. * Organizational Skills: Ability to manage multiple tasks with attention to detail. * Communication: Excellent verbal and written communication skills. * Teamwork: Ability to collaborate and work independently when needed. * Computer Skills: Proficient in Microsoft tools (Excel, Word) and experience with property management software is a plus. **What We Offer:** * Stable full\-time position with a **competitive salary based on experience**. * **Career growth and development opportunities** in a fast\-expanding agency. * Dynamic work environment with a passionate, committed team. * Immediate start following the selection process. Please send your CV and cover letter to **Matt Cook: matt@javeaholidays.com**. Selected candidates will be contacted for an interview. \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ **Operations and Customer Service Manager** **Location:** Jávea, Alicante **Contract Type:** Full\-time (with the possibility of an indefinite contract after 3\-month probation) **Job Description:** Are you passionate about organization, customer service, and being part of a dynamic, growing team? We are looking for an **Operations and Customer Service Manager** to join our vacation rental agency. You will play a key role in coordinating daily operations, managing bookings, and ensuring an exceptional experience for both guests and property owners. If you are highly organized, proactive, and able to manage multiple tasks efficiently, we want to meet you. This role offers **real opportunities for career growth** and a **competitive salary based on experience**. **Responsibilities:** * **Daily Operations Management:** Coordinate guest reception, check\-ins/check\-outs, and communication with property owners. * **Customer Service:** Serve as the first point of contact for guests and owners, providing fast and effective solutions. * **Team Coordination:** Work closely with maintenance and cleaning teams to ensure properties are always in top condition. * **Booking Management:** Oversee and streamline the entire booking process, from confirmation to guest arrival. * **Issue Resolution:** Handle operational or technical issues, coordinating repairs or support as needed. * **Process Optimization:** Suggest and implement improvements to increase efficiency and enhance the customer experience. **Requirements:** * Languages: Fluent in Spanish and English (mandatory). Additional languages are highly valued. * Experience: Previous experience is valued in vacation rentals or in customer service and operations management is a plus. * Organizational Skills: Ability to manage multiple tasks with attention to detail. * Communication: Excellent verbal and written communication skills. * Teamwork: Ability to collaborate and work independently when needed. * Computer Skills: Proficient in Microsoft tools (Excel, Word) and experience with property management software is a plus. **What We Offer:** * Stable full\-time position with a **competitive salary based on experience**. * **Career growth and development opportunities** in a fast\-expanding agency. * Dynamic work environment with a passionate, committed team. * Immediate start following the selection process. Please send your CV and cover letter to **Matt Cook: matt@javeaholidays.com**. Selected candidates will be contacted for an interview. Position type: Full time, Permanent contract Education: * Intermediate Vocational Training (Desirable) Experience: * Administrative assistant: 1 year (Desirable) Language: * English (Required) * Spanish (Required) Work location: On-site