Hamelin\-Laie International School Barcelona, part of the Nord Anglia Education group, offers a world\-class education to students aged 4 months to 18 years. Located in vibrant Barcelona, Spain, our international community celebrates diversity and embraces over 40 nationalities. At Hamelin\-Laie, we nurture open\-minded, resilient, and confident individuals through our holistic educational approach. Our curriculum inspires students to become socially, emotionally, and ethically aware, preparing them for an ever\-changing world. As a member of our dynamic team, you'll have the opportunity to shape the minds of tomorrow's leaders and collaborate with passionate educators from around the globe. Join us at Hamelin\-Laie International School Barcelona and make a difference in the lives of our students. Together, we'll create a truly transformative learning experience. **IT REQUIREMENTS** * Provide technical support, training, and guidance to new technology users. * Offer problem resolution services through any communication channel and in-person support. Repair IT equipment or resolve network failures within a specific timeframe. * Support in assessing IT issues. * Monitor the Service Desk to manage tickets assigned to the queue and process them according to priority. Comply with Nord Anglia Education's Service Level Agreement (SLA). * Communicate with students, parents, and staff to ensure appropriate solutions to problems and act as a liaison with supervisors or specialists when necessary. Address all parties professionally; when a solution cannot be provided, escalate the inquiry to the line manager. * Configure all devices following established configuration standards. * Document all user requests in the NAE ticketing service to ensure good organization of IT resources. * Ensure that all tasks assigned through the Teams Planner platform are completed and delivered on time, following the established schedule. * Maintain daily records of hardware and software inventory, and ensure they are up to date. * Ensure school information security through controlled installation and maintenance of hardware and software. Information security is a priority at Hamelin \- Laie and NAE. * Administer and update Active Directory; user, group, and computer objects. * Monitor and review the Antivirus Web Console. Manage virus alerts and threats as top priority. * Prioritize and ensure that equipment, power, and security failures are resolved with data security in mind. * Organize and manage repair services for all IT devices, as well as maintain a good relationship with repair partners. * Carry out and complete any other tasks assigned to the IT department where support is needed. * Ensure that IT specialists are always available and accessible to all users. * During break times, IT specialists must take turns handling inquiries. * Maintain all equipment (projectors and copiers in all areas of the school) and resolve related issues. * Coordinate all printing stock and maintain a system to control, monitor, and order printer consumables. * Create manuals to guide users in the use of printers, projectors, TV boxes, and other IT-related items. **MULTIMEDIA REQUIREMENTS** * Set up, operate, maintain, and repair equipment used to enhance live events, such as microphones, video recorders, projectors, lighting, and sound mixing equipment. * Assist staff in using any multimedia equipment, including: * Classroom equipment (projector, speakers, etc.). * Auditorium equipment (projector, sound, lights, microphones, etc.). * Portable and ad\-hoc projection for events and meetings. * Classroom TVs and external TV boxes (Apple TV, MS WDA). * Schedule/manage/implement technical requirements for events in the auditorium during school hours (sound and lighting booth) and manage auditorium technical resources. * Train users on the correct use of multimedia equipment. * Participate in school\-level audiovisual and IT projects. * Help and train users on the proper use of printing software and hardware. * Identify new solutions and related elements for innovation using multimedia tools. **SKILLS AND KNOWLEDGE REQUIREMENTS** * Completed Intermediate Vocational Training degree. * Medium level of English desirable. * Advanced knowledge of current technology, such as software platforms, servers, and operating systems. * Team player, with good work practices, capable of taking responsibility in the absence of a colleague. * Self\-learning ability and willingness to learn are essential. * Good time management skills. * Responsibility required. * Demonstrate excellent customer service and listening skills to ensure positive outcomes. At Nord Anglia Education we are committed to providing a world\-class, safe, happy environment in which children and young people can thrive and learn. We are committed to safeguarding and promoting the welfare of all our pupils where we embrace all race, abilities, religions, genders, and cultures. All post holders in regulated activity (having regular unsupervised contact with children) are subject to appropriate national and international vetting procedures including satisfactory criminal record checks from both your country of residence/birth and any country of residence within the last 10 years. We welcome applications from suitable qualified persons from all diverse backgrounds. Please note, only shortlisted candidates will be contacted. Job type: Part-time, Permanent contract Salary: €16,000.00\-€17,000.00 per year Expected hours: 26.5 per week Benefits: * Company meals * Free parking * Dental insurance * Private medical insurance Work location: On-site