Italian Customer Service Agent – Entry Level

Description

Summary: This entry-level role involves handling customer inquiries and resolving issues while providing accurate information. Highlights: 1. Entry-level position with full training provided 2. Fluent Italian and working knowledge of English required 3. Opportunity to provide remote customer support **Work Location:** Remote position (must be based in Greece) **Relocation:** Required – **paid relocation package provided** **Contract Type:** Full\-time **Languages Required:** Italian (fluent or native), English (intermediate level) ### **Position Summary** Our client is hiring **Italian\-speaking Customer Service Agents** for a remote support role. This is an **entry\-level position** that requires **relocation to Greece**, from where the role will be performed remotely in line with operational requirements. ### **Key Responsibilities** * Handle customer inquiries in **Italian** via phone, email, and online channels * Provide accurate information related to products or services * Resolve issues following established procedures and service guidelines * Log customer interactions and outcomes in internal systems * Meet quality standards and productivity objectives * Escalate cases when resolution cannot be achieved at first level ### **Candidate Profile** * Fluent written and spoken **Italian** * Working knowledge of **English** (level B2\) * Previous experience not required; full training provided * Comfortable using computers and internal tools * Clear communication and problem\-solving skills * Ability to work independently in a remote environment * Willingness to **relocate and reside in Greece** ### **Employment Offer** * Full\-time employment contract * Paid training * Remote work arrangement from Greece * **Paid relocation package** * Employment benefits in accordance with local legislation ### **Equal Opportunity Statement** All applications will be evaluated based on qualifications and role requirements, without discrimination of any kind.