Infrastructure Security Service Manager

Description

Job Description: * We are your **Energy Technology Partner**. We electrify, automate, and digitalize every industry, business, and home, driving efficiency and sustainability for all. At Schneider Electric, our values – IMPACT (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) – are the foundation of everything we do. Becoming an Impact Maker means turning sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Are you ready to lead the digital transformation to create a more sustainable world? If you are up to challenge your creativity and make an impact, we are excited to welcome you! **Schneider Digital** is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. Schneider Digital consists of 6 Digital Hubs worldwide which are strategically located to ensure a 24/7 support across the company (France, China, India, USA, Mexico and Spain). Our Digital Hub in Barcelona is formed by \+450 employees working in strategic projects and different roles such as Data, Cybersecurity, ERP, Cloud, Infrastructures, IT Project Management or Digital Marketing. Schneider Electric is seeking a highly skilled **Senior Service Leader** to oversee and continuously improve the delivery of global Security Services covering Endpoint Security, Network Security, and Cloud Security. The Senior Service Leader will **not directly manage people** but will act as the **Service Manager / Service Owner**, responsible for the *performance, quality, reporting, governance, and continuous improvement* of the services delivered by the Security Operators team for a target population within Schneider Electric: R\&D. The security services cover topics such as **Antimalware, EDR, encryption, local admin privilege management, firewall rules, VPN issues, proxy exceptions**, and various cloud security‑related domains. The role requires strong **service management skills**, excellent **communication**, a **proactive mindset**, and strong proficiency in **dashboards, KPIs, and SLA reporting**. **What will you do?** **Missions:** * Ensure the delivery of high‑quality, customer‑focused security services, acting as the primary Service Manager. * Drive the development and implementation of best practices across security operations. * Collaborate with stakeholders globally to understand needs and ensure service alignment. * Lead continuous improvement initiatives to enhance service reliability, quality, and efficiency together with the Security Operations leaders. * Communicate clearly, proactively, and transparently with technical and non‑technical audiences. **Responsibilities:** * Serve as the Service Manager / Service Owner for Endpoint, Network, and Cloud Security services. * Govern and monitor the service delivered by the Security Operators team (without direct people management). * Develop, maintain, and deliver dashboards, KPIs, and SLA reports to leadership and stakeholders. * Ensure operational excellence, service compliance, and adherence to defined processes. * Identify risks, recurring issues, and improvement opportunities using a proactive, data‑driven approach. * Coordinate service reviews, track action plans, and ensure follow‑through on improvements. * Maintain and enhance standard operating procedures, runbooks, and service documentation. * Partner with cross‑functional teams (SOC, Engineering, Cloud, Infrastructure) to drive service enhancements. * Provide expert guidance on complex security topics and support the Operators team in resolving escalations. * Ensure consistent and effective communication across teams and stakeholders. (External) Spanish Qualifications: **What qualifications will make you successful?** ### **Education \& Experience** * Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, Engineering, or a related field. * Minimum 7\+ years of experience in IT Operations, Cybersecurity, Service Management, Infrastructure Security, or a related domain. * Proven experience managing or owning enterprise\-level security services in a global organization. * Experience working with cross\-functional and geographically distributed teams. * Experience supporting large\-scale environments with Endpoint Security, Network Security, and/or Cloud Security services. * Ability to define, monitor, and improve Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Key Performance Indicators (KPIs). * Experience conducting service reviews and driving service maturity initiatives. * Ability to lead through influence without direct people management responsibility. * Strong stakeholder management skills with experience engaging senior leaders, technical teams, and business partners. * Ability to challenge existing practices and drive improvements in a constructive manner. * Excellent written, verbal, and presentation **skills in English** * Ability to communicate complex technical topics to both technical and non\-technical audiences **What will you get?** We adapt to you: With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities. We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home. Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most. Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences. ‍Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid). We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one. We take care of you: With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy access to wellness content, nutrition counseling, fitness classes, and more! ‍From dance classes to booking a hotel spa, we offer an agreement with Wellhub so you can access a network of thousands of gyms and sports centers to keep your body active in the way you like best. Your well\-being is our priority. You will have medical service at your workplace for close attention to any medical needs. We empower you: With Career Hub, our AI\-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally. We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program. We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores. You will have life insurance for your protection. We offer you a Flexible Remuneration Plan in which you can choose from a variety of options, such as health insurance, meal vouchers, childcare vouchers, transportation vouchers, training, and more. With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services. Participate in company\-subsidized volunteer programs to contribute to our community and have a positive impact on your environment. Ready to lead with impact? Join us and shape the future of IT services! Local Benefits (Spanish): Grade 7 (External) Spanish Company Boiler Plate: **Looking to make an IMPACT with your career?** When considering joining a new team, culture matters. At Schneider Electric, our values and behaviors form the foundation for building a culture of excellence that supports business success. We believe our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – start with each of us. IMPACT is also your invitation to join Schneider Electric, where you can help turn sustainability ambitions into actions, regardless of the role you play. It’s a call to align your career with the ambition of achieving a more resilient, efficient, and sustainable world. We’re looking for IMPACT Makers – exceptional individuals who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We believe everyone has the potential to become an IMPACT Maker, and we celebrate them every day. Become an IMPACT Maker at Schneider Electric – apply today! Global revenues of €40 million \+9% organic growth 150,000 employees in over 100 countries To be considered for our positions, you must submit your application online. This position will remain open until the selection process is complete. *Schneider Electric strives to be the most inclusive and caring company in the world, offering equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to bring their best selves to work. We reflect the diversity of the communities in which we operate and embrace “accepting differences” as one of our core values.* *We believe our differences make us stronger as a company and as individuals, and we commit to championing inclusion in everything we do.* *At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe trust is a value