Location: Torrejón de Ardoz Province: Madrid Profile: Manager Number of vacancies (positions): 2 Responsibilities Your journey to success starts here! We are looking for someone who wants to embark on a new project as a Service Center Manager. This position is within the Corporate Optimization Unit department, which is currently growing, has major projects underway, and solid experience in the sector. You will become part of an enthusiastic, interdisciplinary, and flexible team responsible for supporting our clients in addressing their business challenges. If you are motivated by challenges, have fresh ideas, and are looking for a place where you can fully leverage your talent, join this great team and begin your journey to success. Your main mission will be executing administrative processes and telephone customer service related to our services and associated projects. We’re waiting for you! On a daily basis, you will contribute to the company’s success through: • Administrative management, especially in areas such as Social Security, labor relations, or processing benefits. • Retirement calculations. • Providing telephone customer service for our client’s product/service. • Receiving, sorting, and archiving documentation received daily (postal mail, email, and fax). • Scanning and classifying documents into digital files. • Preparing and mailing correspondence. • Data entry into various management systems. For example, recurring campaigns such as Life Certificate or Healthcare Expenses. • Checking message inboxes and returning missed calls. • Processing low-complexity products for third parties. • Requesting and managing data from official agencies with low complexity. Requirements What we are looking for in the ideal candidate: • Higher-level Vocational Training in Administrative Management. • Proficiency in Microsoft Office, especially Excel. • At least one year of experience or more in customer service. We will positively value if you also have: • English language proficiency at B2 level. What we offer Our added value: benefits designed for you • Permanent contract. • Company certified as Great Place to Work. • Excellent work environment with events designed to get to know each other and corporate parties—we love to celebrate! • Work-life balance plan: 24 working vacation days per year and 2 Freestyle free days per quarter, shortened working hours during summer, non-working days on December 24th and 31st, and a half-day off on January 5th and on Holy Wednesday. Flexible working hours for start times and lunch breaks. • Development and growth: we offer a training plan that will allow you to continuously develop your skills and knowledge. • Family Friendly: we support you during maternity/paternity leave with a Baby Friendly kit and enjoy family events together such as “Atisa, your school for a day” or “Atisakids Christmas Party.” Flexible measures upon return after parental leave: reduced shortened working hours and teleworking. • Compensation: we offer a compensation plan including annual review of fixed salary, variable pay aligned with goal achievement, and flexible benefits with various options to choose from: private medical insurance, gourmet vouchers, transportation and childcare allowances, company cafeteria, vehicle leasing, and Universidad Atisa. • The salary range for the Service Center Manager position is: 16,800 - 18,100 gross euros annually (determined based on the overall profile assessment during the final stage of the selection process). • "La Carta" real-time salary access allows employees to withdraw their salary instantly and free of charge. • Healthy company: daily fresh fruit available, company cafeteria offering homemade meals and a "Good for you" menu option, water filtration machines, and air purifiers throughout the office. • Free tele-psychology service available to all Atisa employees and wellness and health programs. • Physiotherapy service offered at the office at highly reduced market prices. • Atisa Eye Care, an initiative promoting eye health for Atisa employees and their families. • Gourmet Christmas basket with different options to choose according to your preferences. • Atisa Premium: enjoy numerous discounts on purchases. • Work&Go service for vehicle cleaning, repairs, and mandatory inspections (ITV), without leaving the office. • Current remote work policy allowing up to 16 days per quarter, flexibly chosen as individual days or accumulated into consecutive days. Join our team! If you want to learn more about us, follow us on our social media channels: