MADRID, B, ES, 08028 CaixaBank is a financial group with a socially responsible universal banking model and a long-term vision, based on quality, proximity and specialization, offering a tailored value proposition of products and services for each segment, embracing innovation as a strategic challenge and a distinctive feature of its culture, and whose leading position in retail banking in Spain and Portugal enables it to play a key role in contributing to sustainable economic growth. What projects do we develop? CaixaBank is a financial group with a socially responsible universal banking model and a long-term vision, based on quality, proximity and specialization, offering a tailored value proposition of products and services for each segment, embracing innovation as a strategic challenge and a distinctive feature of its culture, and whose leading position in Spain and reference status in Portugal enables it to play a key role in contributing to sustainable economic growth. The External Communication Department, part of the Communication and Institutional Relations Division, is opening a call to fill a managerial vacancy within its team (specifically within the Informative Content Division). The External Communication Directorate (N2\) has among its main objectives safeguarding the corporate reputation of our organization by carefully managing information reaching the public through various channels such as media outlets or corporate social networks. To carry out its functions more efficiently, it operates across four interconnected areas \- informative content, regional, international, and media & social media reputational risk management \- which work transversally to achieve the Group's communication goals. Within the External Communication Department, we are seeking a committed individual with strong communication skills, particularly in media relations, and excellent oral and written proficiency in both Spanish and English. This person will join the current External Communication team at either the Madrid or Barcelona office to perform tasks related to corporate communication and media relations, as well as cross-functional projects that contribute to enhancing the entity's reputation and driving the development of new formats in external communication. This role will be part of the Informative Content Division, which coordinates media-related content management while planning, developing and executing strategies for various informational milestones, focusing on transforming communication toward new formats and narrative styles. Responsibilities: * Execution of communication actions for various informational milestones, as well as management of reputational risk situations with media outlets according to necessary measures to minimize their impact. * Planning, proposing and producing CaixaBank content primarily for distribution through media outlets and social networks, promoting availability in multiple formats depending on the channel/support used for dissemination. * Managing media relations on corporate, financial and business topics, including crisis management and reputational risk oversight in coordination with other areas of the External Communication Department. * Attending events, ceremonies and/or meetings with other organizations requiring representation from the External Communication Department. * Contributing, together with specialized teams within the department and elsewhere in the organization, to the development of innovation and digital transformation projects that introduce new formats and tools for informative content development and external communication. Minimum requirements * Higher education degree in Information Sciences, Advertising, Economics, Business Administration, or similar fields. * Proven and recognized experience in financial-economic communication, either from working within a media outlet or from inside a company or institution. Candidates must demonstrate skill in creating materials for media (press releases, dossiers, articles, etc.) as well as multi-format content. * Knowledge of social networks and emerging digital information formats. * In-depth knowledge of the organization and/or the financial sector. Additionally, interest and awareness of current financial, social and cultural issues. * Established network of contacts within media outlets and institutions/companies. * Languages: Spanish. Knowledge of English, Catalan and Portuguese will be valued. * Skills: teamwork, adaptability to change, high motivation levels, and strong ability to organize and prioritize multiple tasks. It will also be essential to easily build trust-based relationships, act quickly and proactively, while maintaining prudence and careful assessment of the pros and cons of any approach and/or decision. * Availability to work preferably from Madrid and Barcelona (when required). Key competencies * Enthusiasm, involvement and commitment. * Initiative, creativity, innovative spirit, involvement, commitment and interpersonal and teamwork abilities. * Precision and rigor in work, along with prioritization capability. * Ability to adapt to changing environments, with interest and curiosity about new topics. * Multidisciplinary management skills, ease in establishing trust-based relationships, speed and proactivity, without neglecting prudence and balanced evaluation of advantages and disadvantages of any proposal and/or decision. What do we offer? * Become part of the most innovative bank in Western Europe, according to The Innovators awards by the U.S.-based magazine Global Finance. * Onboarding program and personalized mentoring for your professional development. * Individualized training pathway with access to our online platform, offering an extensive catalog of self-learning resources to support your continuous growth. * Comprehensive health insurance fully covered by us. Additionally, you will be enrolled in the Pension Plan, to which CaixaBank will make contributions aimed at securing your future. * Flexible compensation applicable to transportation, training, languages, childcare, among others. * Flexibility measures (remote work, flexible start times). * We hold the Top Employer certification, recognizing us as one of the best companies to work for. Job profile Coordinate, define, design and monitor external communication strategies, plans and actions through the most appropriate channels (online and offline), maximizing message impact in alignment with the company's Communication Strategy, aiming to build, promote and ensure proper dissemination of external messages. Competencies **HARD SKILLS** NEWS WRITING EXTERNAL COMMUNICATION PUBLIC RELATIONS CONTENT PLANNING AND DEVELOPMENT WRITTEN COMMUNICATIONS GRAPHIC DESIGN, TOOLS AND DATA VISUALIZATION COMMUNICATION CHANNELS AND MEDIA CRISIS AND REPUTATIONAL RISK MANAGEMENT EXECUTIVE PRESENTATION DEVELOPMENT ANALYSIS OF COMMUNICATION ACTION IMPACTS SOCIAL MEDIA MANAGEMENT**SOFT SKILLS** ALLIANCES – COLLABORATION AND CROSS-FUNCTIONALITY ALLIANCES – COMMUNICATION ALLIANCES – INFLUENCE ALLIANCES – CUSTOMER ORIENTATION HUMANISM – COMMUNICATION AND EMPATHY HUMANISM – LEADERSHIP AND TEAM DEVELOPMENT / SELF-LEADERSHIP ANTICIPATION – ANTICIPATION AND CHANGE MANAGEMENT EMPOWERMENT – FOCUS ON RESULTS DIVERSITY – PROMOTING DIVERSITY