**Description:** ---------------- At Grupo NS, we are seeking **a DEX Engineer specialized in Aternity (Riverbed)** to join a **banking sector** project, participating in monitoring and improving the Digital Employee Experience (DEX). We are looking for a professional with experience in **Aternity (Riverbed)** and motivation to work in environments focused on **observability, performance, and user experience**. ***Key Responsibilities*** * Participate in the deployment, configuration, and administration of the Aternity platform. * Create and maintain dashboards, metrics, and Digital Experience (DEX) indicators. * Monitor user experience using KPIs and observability tools. * Identify incidents related to performance and digital experience, collaborating on their analysis and resolution. * Execute remediation and automation campaigns within the Aternity platform. * Collaborate with Service Desk, Workplace, and End User Computing (EUC) teams. * Prepare reports and summaries on the status of digital experience and improvement actions. ***What We Offer*** * Join a stable project within the banking sector. * Hybrid work model: 3 days on-site at the client’s premises (north area of Madrid) and 2 days remote. * Working hours from Monday to Friday, 09:00 to 18:00. * Participation in projects aimed at enhancing employee digital experience using market-leading technologies. * Professional stability, continuous training, and career development within Grupo NS. If you want to build your career in **user observability and digital experience**, working with **Aternity** in a top-tier technology environment, we want to meet you! **Requirements:** --------------- **Mandatory Requirements** * **2–3 years** of experience in similar roles. * Knowledge and hands-on experience with **Aternity (Riverbed)**. * Experience in **monitoring user digital experience (DEX)**. * Ability to create dashboards, metrics, and management reports. * Knowledge of monitoring using KPIs. * Skills in incident analysis and resolution. * Ability to work collaboratively across diverse technical teams. **Preferred Qualifications** * Familiarity with observability and monitoring tools. * Experience in Workplace, EUC, or Service Desk environments. * Knowledge of incident automation and remediation. * Experience in financial or banking sector projects. * Education: Engineering degree, Bachelor’s degree, or equivalent qualification in Computer Science, Telecommunications, or other technology-related fields.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
