Customer Success Specialist

Description

Job Summary: We are seeking a Customer Success Specialist to join the Sensesbit team, a leading B2B SaaS platform in sensory intelligence. Key Highlights: 1. Accompany the customer throughout their lifecycle and maximize the platform's value. 2. Collaborate with global enterprises in a continuous improvement environment. 3. Be a key contributor to Sensesbit’s dynamism and scalability. At **BlueLeaders**, we are looking for a **Customer Success** Specialist to join the Sensesbit team, a leading B2B SaaS platform in sensory intelligence. **Sensesbit** helps food, beverage, and cosmetics companies make better decisions in areas such as marketing, quality, and product development through sensory intelligence. As a scaling SaaS startup with global ambitions, we seek someone accustomed to dynamic environments, customer-oriented, and eager to grow while supporting international users. You will have direct impact on customer experience, retention, and growth, working closely with sales and product teams. The office is located in **Lugo**, but you may **work remotely** nearly 100% from anywhere in Galicia, attending the office only for events and corporate meetings. **Key Challenges (in addition to those you may progressively assume as your role evolves)** * Accompany customers throughout their lifecycle—from implementation and onboarding through maximizing platform value for end users. * Resolve incidents or escalate them to the technical team (scope depends on your capability). * Design training and platform usage materials, delivering user training sessions. * Monitor customer product usage to ensure an excellent user experience. * Identify and/or propose cross-selling and up-selling opportunities. * Collect customer feedback and share it with the product team. **Your Growth Path ️** * By Month 1: Complete onboarding and immerse yourself in Sensesbit culture; become familiar with the platform, work tools, product features, and customer profiles. * By Month 2: Conduct meetings autonomously; resolve or redirect incidents and inquiries; lead customer meetings for product follow-up and onboarding; become familiar with company-wide processes. * From Month 3 onward: Manage customers and schedule follow-up meetings; identify best practices and provide insights to support continuous product improvement; develop documentation and support materials (Customer Academy); begin your professional growth. **About Your Profile** * Minimum **2 years’ experience** in related activities, preferably within IT, AI, or SaaS environments. * Education: Experience and attitude matter most, but specialized training in customer management, customer success, and/or product management—along with enthusiasm for communication, technology, and automation tools—is a plus. * **English** proficiency must be highly fluent—you’ll communicate with customers worldwide! * Desirable: German and/or French. * We understand it’s rare to meet all criteria—we’ll carefully review every application, assessing potential to take on additional responsibilities. * **Flexible working hours**, to accommodate approximately 25% of your time for meetings with Latin American clients (typically between 17:00 and 20:00 hrs). * Technical capabilities: The technical scope of this role will vary depending on your background and expertise. * Valued: Experience in startups or fast-growing tech environments; foundational knowledge of SaaS metrics (MRR, Churn, etc.); experience delivering demos or trainings. **Everything You Can Gain** * Work with global enterprises across food, cosmetics, and beverage sectors. * Contribute to the global growth of a unique SaaS platform within a continuous improvement environment. * Experience Sensesbit’s dynamism and scalability firsthand—as a key player. * A personalized growth plan defined collaboratively based on your skills, achievements, and potential. * Remote work flexibility: choose between the Lugo office or fully remote work. * Compensation: tailored collaboratively, based on your experience and capabilities. * Join a young, open-minded team embracing change and exploring new experiences daily. Sensesbit and BlueLeaders guarantee equal opportunity for all individuals. **Are You In?**