Browse
···
Log in / Register
Summary: Landbot is seeking a proactive Customer Success Manager to drive measurable outcomes for Business plan customers by ensuring product adoption, expansion, and retention, leveraging AI Agent expertise. Highlights: 1. Drive measurable customer outcomes and retention for key accounts. 2. Become a product expert in AI Agent capabilities to advise customers. 3. Identify and execute upsell and expansion opportunities. Landbot is an AI\-first SaaS company building AI Agents that help businesses deliver exceptional experiences to their users. We're growing our Customer Success team and looking for a **Customer Success Manager** who is as comfortable demoing a product as they are running a data\-driven business review. This is not a relationship management role. Our CSMs own outcomes — they help customers achieve measurable results with Landbot, and they hold themselves accountable to those results. You'll manage a portfolio of Business plan customers (our largest accounts, paying 400€– 20k\+/month), and you'll be expected to proactively drive adoption, expansion, and retention through structured, insight\-led engagement. You'll report to the Head of Customer Success and work closely with Sales, Support, and Product. ### **What you'll do** ### **Drive customer outcomes** * Own a portfolio of managed accounts (Business plan) and be accountable for their retention and growth. * Run structured onboarding, adoption, and business review processes — always anchored in the customer's goals and measurable results. * Proactively monitor account health and intervene before problems become churn risks. * Track and present customer metrics in every interaction — usage trends, adoption gaps, ROI signals. ### **Be a product expert** * Become deeply fluent in Landbot's AI Agent capabilities and be able to demo and advise customers confidently. * Proactively introduce customers to new features and AI use cases relevant to their business. * Translate customer goals into concrete Landbot configurations and workflows. * Stay current as the product evolves — Landbot is moving fast in the AI space and our CSMs need to move with it. ### **Own commercial outcomes** * Identify and execute upsell and expansion opportunities within your account portfolio. * Partner with Sales on high\-potential accounts and handoffs. * Flag risk accounts early and lead recovery conversations. ### **Collaborate and report** * Report on customer engagement, health metrics, and account progress to internal stakeholders. * Surface customer feedback and product gaps to Product and leadership in a structured way. * Coordinate with Support on escalations and complex technical issues. * 3\+ years of experience in Customer Success or Account Management in a B2B SaaS environment. * Genuine comfort with technology products — you learn new tools quickly and enjoy going deep on how things work. * Strong analytical habits: you track metrics, build simple reports, and use data to drive customer conversations. * Excellent live presentation and communication skills — you're confident running demos, reviews, 1:many events and negotiations. * A proactive, self\-driven work style — you don't wait for customers to come to you. * Fluency in **English and Spanish** (both required). * Eligibility to work in Spain. **Strong differentiators** * Experience with AI products, automation tools, or the conversational AI / chatbot space. * Familiarity with no\-code or low\-code platforms. * Experience managing high\-value accounts (enterprise or upper mid\-market). * Knowledge of CS metrics (NRR, churn rate, health scores, time\-to\-value). * Additional languages are a plus. ### **What success looks like** * Your accounts are healthy: strong adoption, low churn risk, and growing. * You run proactive, data\-backed business reviews — not reactive check\-in calls. * You're the most knowledgeable person in the room when it comes to what Landbot can do for a customer's use case. * You identify expansion opportunities and close them or hand them off with a clear brief. ### **Hiring process** * **HR screen** — 20 min. Get to know each other, validate experience and logistics. * **Practical Test —** (async). We’ll present a scenario you’re expected to work with towards a specified outcome, all while using Landbot, our product. The output of this test is a screen recording of you presenting the result. * **Role\-play \& team interview** — 60 min. As part II of the practical test, the role\-play will consist of an actual conversation with your portfolio customer about the solution you built and presented. Afterwards, we’ll run a classic\-format interview to verify your experience, skillset, commercial mindset, analytical approach and culture fit. * **Culture check with CEO** — 15 min. ### **Benefits** * Hybrid culture or full remote (or both!). * Great company culture, we have a young, upbeat, and international work environment. * Flexible schedule. * Open vacation policy and flexible holidays so you can take time off when you need it. Training budget Ticket transport * **26 days of paid vacation** (23 regular days \+ December 24th \& 31st ) \+ One day for your birthday English \& Spanish lessons Flex compensation with Cobee* for employees residing in Spain. Team building activities* Referral Bonus if you bring other talented people like you.
