Company Information Company PROMAN (Vic) Job Description Position **Customer Service (part-time)** Location Torelló Region Osona Number of positions 1 Category Customer Service Department Administration Working hours Part-time (morning) Salary According to evaluation Contract type Permanent Contract duration Permanent Description At PROMAN PERSONAS ETT, we are looking for a proactive, organized and versatile person to join a small team within an important chemical company where collaboration and versatility are essential. Currently, we are seeking a Customer Service Representative for the EMEA region for a leading company located in Torelló. Main responsibilities: - Proactively attend to and manage customers. - Manage orders and forecasts (samples, standard orders, scheduling agreements, etc.) and coordinate shipments to ensure delivery. - Coordinate demand forecasting and logistical agreements with clients, supporting the S&OP (Sales & Operations Planning) process and related tools (IBP, Forecast Entry). - Monitor and optimize customer inventory. - Support handling incidents and claims, as well as questionnaires, specification updates or other service-related inquiries. - Maintain and update data and price lists, ensuring accuracy and consistency of information. - Coordinate intercompany operations, including prices, samples and orders. - Collaborate on customer service improvement projects at both local and regional levels. Publication date 25/11/2025 Requirements Education Industrial management training / Degree in Business Administration and Management (or similar). Desirable Requirements Essential - Education in industrial management or degree in Business Administration and Management (or similar). - Experience in Customer Service Management, and systems (ATR1/SAP, APO, IBP). - Experience working with international clients and in multinational environments. - Advanced proficiency in Excel (demonstrable). - Knowledge of products and industrial processes. - English level C1. Knowledge of French, German or Italian will be positively valued. Other requirements