Customer Experience (CX) Internship

Description

### **Can you imagine harnessing the power of Artificial Intelligence to completely transform our customers' experience?** If you're passionate about data and technology, and want to take your first professional steps while making a real impact from day one, this is where you belong — with us. #### **If what matters most to you is...** * **Continuous learning:** An environment where you’ll explore the latest technological trends daily, experimenting with real-world data and AI applications. * **Teamwork:** You’ll collaborate closely with professionals across diverse areas who value fresh ideas and will help you shine. * **Stability and growth:** An excellent launchpad for your professional career in an environment that invests in internal talent. * **Human-centered culture:** We believe in the people behind the algorithms. We foster a close-knit, supportive, and respectful environment. #### **This challenge is for you if...** * You are an undergraduate or master’s student in Data Engineering, Business Analytics, Business Administration and Management (digital focus), Analytical Marketing, or a related field, and are available to **formalize a training agreement**. * You have an **advanced level of English (minimum B2)**. This requirement is essential to communicate fluently with our global teams and handle international documentation. * You are proficient in **Excel or Google Sheets** (complex formulas, pivot tables, and large-scale data processing). * You possess genuine curiosity and practical or experimental experience tinkering with **Generative AI tools** (Gemini, ChatGPT, Claude, etc.). * You’re drawn to the world of data visualization and are eager to learn—or already familiar with—tools such as **Power BI or Looker Studio**. #### **What you’ll do with us...** Your primary mission will be to provide technological, analytical, and operational support to the Customer Experience (CX) area, leading the use of Artificial Intelligence to automate processes and maximize team efficiency. On a day-to-day basis: * **Analyze the Voice of the Customer:** You’ll extract and interpret NPS and CSAT data. You’ll use generative AI tools to process qualitative feedback — for example, automatically classifying complaint reasons or performing sentiment analysis. * **Drive technological innovation:** You’ll identify improvement opportunities within the department and design automation workflows to simplify tasks for the team and enhance the customer journey. * **Tell stories with data:** You’ll collaborate on designing interactive dashboards and management reports to democratize CX insights across the company, ensuring data translates into tangible operational improvements. #### **What we offer...** * **An Impactful Onboarding:** A deep immersion into the Customer Experience area’s strategy so you master the context and business from day one. * **Tailored Development:** Continuous learning opportunities and a personalized development path aligned with your technological and professional interests. * **Flexibility and Work-Life Balance:** A hybrid work model (2 remote days per week) and flexible hours so life and work flow in perfect harmony. * **Wellbeing Benefits:** Free access to our gym and personal care programs Take the leap and join a team where your talent and passion for innovation add value from minute one. **Apply now and let’s build the future of customer experience — together!**