Control Center Agent (with Portuguese)

Description

Job Summary: Control center agent focused on serving customers (primarily offstreet, eVolve and onstreet) by resolving issues via intercom and phone calls. Key Points: 1. Customer service via intercom and telephone 2. Resolution of customer issues related to control systems 3. Part of a company undergoing digital transformation What drives and excites us at Telpark is talent. A control center agent is focused on serving our customers (mainly offstreet, but also eVolve and onstreet). The primary method of resolution is via intercom from our parking facilities, but agents also receive phone calls (from parking facilities, eVolve chargers, and On Street customers under certain contracts). A control center agent is capable of resolving main customer issues using all required control systems and software. Basic information security awareness (Policies, Regulations and Security) If you want to join a growing company currently undergoing digital and cultural transformation, this is your moment.