Join our Technical Support and Customer Service Team in the Telecommunications Sector! (Afternoon Shift) If you're passionate about **mobile telephony, internet, and technology**, and enjoy delivering **exceptional service** to customers, we want to meet you! Become part of a young, dynamic company offering an outstanding work environment. **What Will Your Day-to-Day Look Like?** You’ll be a key player in ensuring our users’ satisfaction. Your main responsibilities will include: * **Customer Support and Service:** Handling and resolving customer inquiries regarding **fiber-optic and mobile services**. * **Incident Resolution:** Identifying and effectively solving technical and billing issues. * **Clarification of Queries:** Assisting users with a solution-oriented and friendly approach. **(Important: This is a 100% support and customer service role! You will NOT make outbound sales calls or engage in telemarketing.)** **What Are We Looking For in You? (Minimum Requirements and Skills)** We seek professionals with strong customer orientation and enthusiasm to grow within a technological environment. * **Experience:** Minimum experience in customer service. Prior work as a **Telephone Customer Service Agent** will be highly valued. * **Skills:** * Excellent **communication skills** (mandatory). * Ability to **solve problems** and resolve incidents quickly and effectively. * Commitment to **service excellence**. * Ability to work well in a **team** and adapt to changing environments. * Proficiency in **basic office software**. * **Attitude:** Motivation to work for a **young and dynamic company**, eager to keep learning. **Desirable and Valuable Qualifications (You’ll Stand Out If You Meet These!):** * **Age and Education:** You are **between 18 and 30 years old**, and enrollment in the **Youth Guarantee Program** will be especially valued. * **Specific Knowledge:** Experience in the **telecommunications sector** (fiber optics, mobile telephony) or knowledge of **information technology**. * Prior experience working at a **startup**. **What Do We Offer You? (Employment Conditions Focused on the Afternoon Shift)** * **Job Stability** and the opportunity to grow with a small, friendly team. * **Part-Time Afternoon Schedule:** * **Fixed Hours:** 30 hours per week. * **Schedule:** Monday to Friday, **4:00 PM – 9:00 PM**. * **Weekends:** Only 1 or 2 Saturdays per month. * **Ongoing Training:** To help you become an expert in the sector. * **Salary:** Initial gross salary **aligned with the Spanish Minimum Interprofessional Wage (SMI)**. **If you identify with technology and seek a stable afternoon position, this is your opportunity!** Position Type: Full-time, Indefinite-term Salary: €15,000.00–€18,000.00 per year Benefits: * Option for an indefinite-term contract * Company-provided laptop Work Location: On-site