Customer Integration Analyst

Description

Job Summary: We are seeking a Customer Success Agent focused on operational execution and ongoing customer support to ensure a seamless experience and platform adoption. Key Highlights: 1. Provide continuous support and ensure a positive experience for customers. 2. Collaborate with other teams to resolve cases and drive continuous improvement. 3. Participate in training sessions to enhance platform knowledge. The mission of the Customer Success team is to generate revenue by driving our customers’ business growth through optimal use of our solution and the offering of new products. This team plays a key role in retention and portfolio growth, building strong relationships, understanding customer needs, and supporting them daily. **WHAT YOU NEED TO KNOW ABOUT THIS ROLE** The Customer Success Agent role focuses on **operational execution and ongoing customer support**, ensuring a seamless experience, resolving issues promptly, and guaranteeing proper platform adoption. You will work closely with customers and coordinate with more strategic profiles within the team, directly contributing to customer satisfaction, retention, and portfolio evolution. **Your Responsibilities Will Include** * Serve as one of the primary points of contact for customers, providing continuous support and ensuring a positive experience. * Efficiently manage inquiries, incidents, and requests across multiple channels. * Support customers in using the platform, resolving questions and facilitating adoption of key features. * Execute actions defined by the Customer Success team to improve retention and portfolio engagement. * Monitor basic customer health metrics and escalate risks or deviations to the appropriate team. * Keep customer information updated in CRM and other internal tools. * Collaborate with other teams (Support, Operations, Product) to ensure case resolution. * Gather and relay customer feedback to contribute to continuous process and product improvement. * Participate in training sessions, internal meetings, and team activities to enhance platform knowledge and best practices. * Support preparation of materials, communications, and customer-facing initiatives. **Requirements You Must Have** * Prior experience in customer service, support, or Customer Success. * French required (advanced or native level). * Spanish required (advanced or native level). English or Portuguese are valued. * Spanish and French required (English or Portuguese are valued). * Ability to manage multiple tasks and customers in an organized manner. * Strong written and verbal communication skills. * Customer orientation and solution-driven attitude. * Experience with tools such as CRM, spreadsheets (Excel/Google Sheets), and ticketing platforms. * Ability to follow defined processes and playbooks. * Proactivity and willingness to learn in a dynamic environment. * Intermediate data analysis skills (basic interpretation of metrics). **What We Look for in You** * Attention to detail and focus on execution. * Service-oriented and collaborative mindset. * Ability to adapt to change and new processes. * Strong time management and task prioritization skills. * Positive attitude and solution orientation. **Benefits That Care for You** * Annual profit-sharing and results-based bonus (PLR); * Hotmart Recharge: Take your vacation at the right time and receive an extra 30% bonus on your salary. Here, caring for your mental health and recharging your energy is taken very seriously; * Education Budget: Annual incentive dedicated to employee development. This amount can be used for courses, certifications, conferences, and other learning experiences, supporting both individual growth and team needs; * Health Insurance: Comprehensive coverage and access to a wide national network of doctors, clinics, and hospitals, ensuring quality care for employees and their families. Dental coverage: dental treatments according to a specific guideline; * Birthday Day Off; * Meal/food allowance. **Impact Is the Same, Anywhere!** * Being part of our team means waking up each day with the certainty that the world shrinks before the transformation we can generate. And as you grow, we grow together. Join us and truly impact your career.