Assistant Reception Manager

Description

Job Summary: Grupo Moga is seeking an Assistant Reception Manager to support the Reception Manager, coordinate tasks, and ensure excellent customer service within the hospitality sector. Key Highlights: 1. Support in the daily coordination of the reception department 2. Opportunity for professional development in the hospitality sector 3. Continuous training and growth opportunities DESCRIPTION Grupo Moga is seeking an Assistant Reception Manager for the 2026 season. This position will support the Reception Manager in the daily coordination of the department, contributing to ensuring excellent service and a satisfying experience for our guests. If you are passionate about customer service, enjoy working as part of a team, and wish to further develop your professional career in the hospitality sector, we would love to meet you! **Main Responsibilities** * Support the Reception Manager in organizing and supervising the department’s daily tasks. * Coordinate and carry out check-in, check-out, and reservation management processes. * Attend to and inform guests about hotel services, activities, and establishment policies. * Manage incidents and complaints, providing effective, customer satisfaction-oriented solutions. * Supervise the correct registration and documentation of guests according to established procedures. * Collaborate with other departments to ensure an optimal guest experience throughout their stay. * Provide support in training and onboarding new reception team members. * Substitute for the Reception Manager during their absence and assist in monitoring departmental objectives. **What We Offer** * Fixed-term intermittent contract. * Meals and possible accommodation. * Positive work environment and stable team. * Opportunity to work in a professional and dynamic environment. * Continuous training and professional development opportunities. At Grupo Moga, we hire people—we value diversity and foster an inclusive environment for all candidates. Send us your CV and join our team. REQUIREMENTS * Prior experience in hotel reception; experience as a senior receptionist or Assistant Reception Manager is preferred. * Knowledge of reservation management, customer service, and reception procedures. * Organizational, coordination, and incident resolution skills. * Excellent communication skills in Spanish and English; additional languages (e.g., French, German) are considered an advantage. * Proficiency in hotel management systems. * Customer orientation, responsibility, and commitment. * Teamwork ability and capacity to support departmental coordination. * Availability to work weekends, holidays, and rotating shifts.