Application Manager & Platform Owner

Description

Summary: This role involves taking ownership of the ServiceNow platform, ensuring its stable operation, continuous strategic development, and alignment with internal IT processes and business needs within a strong-performing team. Highlights: 1. Continuous Learning from Day 1 for personal and professional development 2. Strong Company Culture: Open communication, collaboration, learn-it-all mindset 3. Room to Shape and Create: Actively contribute ideas and create real value #### **What can you expect from us?** * **Continuous Learning from Day 1**: We support your personal and professional development with both time and financial resources. * **Strong Company Culture**: Open communication, helpfulness, authentic collaboration, and a true learn\-it\-all mindset. * **Living New Work**: Flexible working hours and a hybrid setup in Barcelona, designed around your needs for an optimal work\-life balance. * **International Environment**: Work with people from diverse backgrounds and collaborate with colleagues across Switzerland in Bern, Basel, and Zurich. * **Room to Shape and Create**: With us, you can actively contribute ideas and create real value for our clients and the team. * **Master a New Language**: We offer free language courses in German, English, Catalan, and more. #### **Introduction** **The Internal IT team is responsible for all IT\-related matters of our employees, from workplace devices to the company\-wide application landscape. We rely on modern equipment, cloud technologies, and powerful tools to optimally support our employees and create sustainable business value. In doing so, we make a key contribution to the success of our company.** As a Senior Application Manager, you take ownership of our **ServiceNow** platform and ensure its stable operation as well as its continuous strategic development. You think end\-to\-end, connect business needs with platform capabilities, and ensure that ServiceNow evolves as a central backbone for our internal IT processes. This role is aimed at a personality who takes responsibility, enjoys working across departments, and creates sustainable solutions with a pragmatic, hands\-on mindset. Join an amazing team of strong\-performing thinkers and skilled professionals, collaborating with colleagues based in Spain and Switzerland.#### **This is what you get up for in the morning:** * Ownership of the **ServiceNow platform**, ensuring stable operation, governance, and continuous improvement. * Responsibility for the **strategic development of the ServiceNow platform** and its alignment with internal IT processes and business needs. * Operation, maintenance, and configuration of the platform, including workflows, modules, and integrations. * End\-to\-end ownership of platform changes and improvements: from requirements gathering through configuration, testing, and user adoption to productive release. * Ensuring a stable production environment, including incident, problem, and change management within ServiceNow. * Planning and coordinating releases, platform updates, and upgrades. * Close collaboration with application managers, developers, and data engineers to integrate. ServiceNow with the broader application landscape. * Coordination of internal stakeholders and external partners to ensure sustainable platform evolution. * Driving best practices around platform governance, security, scalability, and process standardization. #### **We would like you to bring:** * Solid experience (around 5\+ years) working with ServiceNow, ideally in a platform ownership, application management, or administrator role. * Experience operating and evolving enterprise platforms or business\-critical applications. * Strong understanding of IT service management processes and platform\-based workflows. * Strong ownership mindset with the ability to connect technical platform capabilities with business needs. * Hands\-on mentality with the ability to configure and adapt platform functionality independently. * Experience working with integrations, workflows, or low\-code platform configurations. * Structured, independent, and solution\-oriented working style. * Very good English skills for collaboration with international teams and stakeholders. German language skills are considered a strong asset. #### **About us** #### **ARE** **\-****YOU** **\-****READY?** At isolutions, we have been shaping the future since 1999 – our own and that of our customers! \#WeShapeTheFuture Here, you get the chance to make a real impact and create value for companies in Switzerland. With the latest Microsoft technologies – from Power Platform and Azure to Copilot – we are shaping the digital workplace of tomorrow! We passionately develop smart, ambitious, and creative solutions in a team of experts driven by entrepreneurial spirit, transparency, and a strong do\-it\-yourself mentality.