Customer Service Officer

Description

Summary: This role provides high-level service and accurate information on financial assistance products, manages loan applications, and supports workplace safety. Highlights: 1. Provide high-level service and accurate financial product information. 2. Advise on loan eligibility, processing, and management. 3. Work proactively, collaboratively, and professionally. What you will be doing: Provide customers with a high level of service and accurate, up\-to\-date information regarding new and existing financial assistance products and services through the Loan Information Hotline. Provide advice to customers and other stakeholders about the department's requirements in relation to eligibility, assessing, processing and settlement of loan applications as well as ongoing loan management issues. Provide information and advice and preparing documentation for staff, customers and their representatives in relation to loan management, registry and related issues. Deliver quality customer services through accurate product and procedural advice/options and prompt and responsive service delivery. Process requests from shared equity customers, including applications to sell, refinance or renegotiate agreements and providing options and advice regarding the Health, Safety and Environmental Management policy. Reassess monthly instalments based on the department's guidelines, information from customers and changes to interest. Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. The skills you will need include being able to: Act proactively and can work unsupervised with a self\-directed approach. Respond flexibly to changes in business processes and procedures. Seek clarity of tasks and organise yourself to meet consecutive deadlines and report progress. Communicate and work collaboratively with internal and external stakeholders, ensuring that their needs are met. Act professionally at all times and adopt a principled approach by adhering to public service values including the Code of Conduct, taking responsibility for accurate completion of work. Tipo de puesto: Jornada completa, Media jornada Sueldo: A partir de 2\.450,00€ al mes Beneficios: * Flexibilidad horaria * Seguro de vida * Teléfono de empresa Ubicación del trabajo: Viajes periódicos