Customer Support for E-commerce

Description

**About Us** At **Miroytengo.es**, we are an online store specializing in modern, functional, and affordable furniture. We offer furniture solutions for every room in the home — from bedrooms and living rooms to kitchens and offices — combining style, practicality, and excellent value for money. Our commitment is to provide our customers with a simple, fast, and secure online shopping experience, supported by close, responsive customer service. **Job Description** We are looking to welcome a **proactive, empathetic, and service-oriented individual** to our **Customer Support Department** for the summer months. The main objective will be to ensure a positive experience for each customer by addressing their questions and guiding them through the entire purchasing process — from the initial inquiry to order delivery. **Main Responsibilities** * Handle inquiries and complaints via email, online chat, and telephone. * Manage issues related to orders, shipments, returns, or products. * Provide clear and accurate information about the online store’s products and services. * Coordinate with logistics, courier agencies, and administration departments to resolve cases efficiently. * Record and track incidents in the internal system. * Contribute to the continuous improvement of customer service processes. **Requirements** * Prior experience in customer service, preferably in e-commerce or digital environments. * Proficiency with computer tools (CRM, email, spreadsheets, etc.). * Strong oral and written communication skills. * Ability to work collaboratively in a team. * Positive, organized attitude with a strong focus on customer satisfaction. **Desirable:** * Basic knowledge of online order management or marketplace platforms (Amazon, ManoMano, Miravia, etc.). * Experience in the furniture or home décor sector. **We Offer** * Integration into a young, dynamic, and growing team. * Initial training provided by the company. * Full-time schedule (Monday to Friday). * A positive work environment and opportunities for professional development. **Work Mode:** On-site **Contract Type:** Full-time Salary: €17,000.00–€19,000.00 per month Work Location: On-site position