**Description:** ---------------- At Mercaconsult, a consultancy specialized in technical and industrial talent selection and development, we are collaborating with a leading company in the capital goods sector that wishes to incorporate a Customer Service Technician into their team. We are looking for a professional with a solid technical background, customer service vocation, and enthusiasm to become part of an international and dynamic environment. ***Position Mission*** Reporting to the Customer Service Manager, you will join the technical-commercial customer support team, tasked with providing global solutions and support through spare parts management, maintenance services, and technical interventions (upgrades). **Main Responsibilities** * Provide customer support, both reactively (upon customer request) and proactively (identifying improvements and upgrades that add value). * Manage spare parts and services, coordinating incidents with various internal departments. * Prepare quotations for spare parts, services, and maintenance contracts. * Monitor contracts and plan technical interventions. * Collaborate on technological improvement projects with multidisciplinary teams. **What we offer:** * Opportunity to join a leading company in its sector with international presence. * Collaborative, technical, and dynamic work environment that values initiative and continuous improvement. * Stable project with opportunities for professional growth. * Competitive conditions, aligned with the experience offered. **Requirements:** --------------- * Degree in Industrial Engineering or equivalent qualifications. * Minimum of 3 years of experience in industrial environments, preferably within capital goods companies. * Technical knowledge of mechanics and electronics of industrial machinery. * Strong communication skills and customer orientation. * Ability to work in teams and manage projects. * Fluent English is essential; French is highly desirable.