We are looking for individuals who: * Can remain professional and courteous with customers at all times * Possess excellent oral and written communication skills * Are solution-oriented and organized * Have knowledge of Excel Your responsibilities include: * Responding to incoming customer calls regarding billing issues, product problems, service-related questions, and general customer concerns * Maintaining a high level of professionalism with customers and striving to build positive relationships with every caller * Updating customer information in the customer service database during and after each call * Contributing to company results by resolving issues and turning frustrated customers into repeat customers Position type: Full-time, Permanent contract Work location: On-site employment