Industrial company located in Sta Agnès is seeking to hire: **CUSTOMER SERVICE** Reporting to the Head of Commercial Department and OAC Spain \- Academic background: Higher Vocational Training in Business Administration \- Qualities: Analytical person with commercial aptitude, ability to work in a team, good communication skills, organizational and planning abilities. Problem-solving and proactive capacity. \- Languages: Catalan (optional), Spanish, English or French (desirable) \- Valid driver's license and personal vehicle required to reach the company. Skills: \- Knowledge of the company and its commercial culture to effectively communicate to customers and/or sales representatives/delegates the potential differentiating values. \- Customer-oriented mindset. \- In-depth knowledge of the industry and its competitive landscape. \- Ability to identify both customer requests and actual needs. \- Negotiation capabilities. \- Product knowledge of offered services. \- Interpersonal relationship skills. \- Analytical, synthetic and persuasive abilities. \- Time management. Objective: \- Manage quotations/orders and provide information to the entire sales team to improve coordination between Sales Representatives and headquarters. \- Deliver high-quality service through effective in-person and telephone support to both customers and internal/external staff. Mission and Responsibilities: \- Manage quotations, orders and studies. \- Capture quotations prepared by sales representatives and convert them into orders. \- Communicate and maintain management relationships with sales delegates/representatives in Spain. \- CRM monitoring and management. \- Monitoring and management of payment methods. \- Receive and register customer complaints and claims, identifying their origin and forwarding them to the responsible parties. \- Customer service. \- Actively search for tenders and bidding opportunities. \- Reception / Switchboard: Handle internal and external visits. Receive and redirect calls to the appropriate department or individual. Compensation and schedule: Full-time, Monday to Thursday from 8:00 to 13:00 and 14:30 to 18:00, Friday from 8:00 to 14:00. 24\-26\.000€ gross/year Position type: Full-time, permanent contract Salary: 24\.000,00€\-26\.000,00€ per year Benefits: * Company computer * Free parking Application questions: * Where are you currently residing? * Do you have a vehicle to reach the company? (Due to the company's location, having personal transportation is essential) * What is your level of French? (desirable) * What is your level of English? (desirable) Job location: On-site position