Call Center Coordinator – Energy Sector

Description

At Grupo Ágora, we are seeking a Call Center Coordinator with extensive experience in the energy sector to lead and develop a high-performance commercial team. If you have a solid track record coordinating telesales teams, deep knowledge of the energy market, and proven ability to drive productivity and achieve targets, we want to meet you. Key Responsibilities Lead, coordinate, and motivate the team of commercial advisors. Monitor daily key performance indicators (KPIs) and sales objectives. Design and deliver ongoing training on sales techniques and product knowledge. Conduct call monitoring and provide individualized feedback. Identify improvement opportunities and implement action plans. Organize work schedules, monitor attendance, and plan team activities. Coordinate with the Commercial Management team to ensure objective achievement. Implement strategies aimed at increasing conversion rates, productivity, and revenue. Essential Requirements DO NOT APPLY IF YOU DO NOT MEET THIS REQUIREMENT. Minimum verifiable experience of 3 years as a Call Center Coordinator in energy sales campaigns. Proven experience managing and developing telephone-based commercial teams. In-depth knowledge of the energy market and contracting processes. Demonstrated ability to train, motivate, and develop high-performance teams. Analytical, organized, solution-oriented, and goal-driven profile. Excellent leadership, communication, and decision-making skills. Preferred Qualifications Experience building and launching commercial teams from scratch. Knowledge of CRM systems and productivity tracking tools. Experience in multi-company energy sector campaigns. Strong analytical capability, strategic planning, and process improvement skills. Initiative, autonomy, and a competitive mindset. We Offer: Immediate hiring. Permanent contract. Competitive fixed salary. Attractive incentive scheme tied to objective achievement. Real opportunities for professional growth. Continuous training. Integration into a solid, stable, and rapidly expanding project. Important Notice Only applications demonstrating a minimum of 3 years’ experience as a Call Center Coordinator in the energy sector will be considered. Applications failing to meet this requirement will not be reviewed during the selection process. Salary: €14,652.00–€16,000.00 per year Experience: * CALL CENTER COORDINATOR IN ENERGY: 3 years (Mandatory) Work Location: On-site employment