Call Center

Description

Job Summary: Call center agent responsible for handling telephone inquiries from customers, providing clear and accurate product information, and ensuring high-quality service. Key Responsibilities: 1. Customer attention and guidance regarding the plastic products catalog. 2. Resolution of inquiries related to availability, features, and deliveries. 3. Contribution to improving customer satisfaction. At **INDUSTRIAS PLÁSTICAS SAGOMAN S.L.**, I served as a call center agent, handling telephone inquiries from customers and providing clear and accurate information about the company's products. My role focused on ensuring efficient communication and high-quality service in every interaction. **Main Responsibilities** * Handling incoming and outgoing calls. * Customer attention and guidance regarding the plastic products catalog. * Recording inquiries, orders, and request follow-ups in the internal system. * Resolving inquiries related to availability, features, and delivery processes. * Coordinating with other departments to address specific requests. * Maintaining a professional and courteous attitude at all times. **Key Achievements** * Contributed to improved customer satisfaction through efficient service. * Optimized response time thanks to clear and organized communication. * Appropriately handled complex situations while consistently maintaining a customer-oriented approach. **Key Skills** * Effective communication and professional conduct. * Organization and simultaneous task management. * Familiarity with customer service tools and CRM systems. * Ability to learn quickly and adapt to new processes. * Teamwork and accountability. Employment Type: Full-time Salary: €4,900.00–€5,100.00 per month Benefits: * Flexible working hours * Optional remote work Work Location: Remote