On-site support position for ticket counter teams in the railway environment. This role involves acting as an operational liaison to facilitate the adoption and correct use of a new technological ticketing platform. The job requires constant on-site presence to resolve queries, provide guidance on procedures, and ensure digital tools are used efficiently. Key responsibilities include continuous training and mentoring of staff, helping them navigate technological changes and adapt to new commercial processes. The goal is to minimize operational disruptions and improve the experience of both internal users and end customers. The environment is dynamic and focused on implementing a strategic digital transformation project within the transportation sector. The person in this role will work closely with ticket counter teams, providing technical-functional support and advice regarding the commercial offering and available products. It is an opportunity to participate in a significant change that directly impacts sales channels and daily operations. The position offers immediate hiring under a 6-month temporary contract, with potential extension. Working hours are full-time, Monday to Friday, from 13:00 to 21:00, fully on-site. The annual gross salary is €25,000, negotiable depending on the candidate's profile. A vocational qualification or university degree is required, along with prior experience in customer service, user support, training, or operational environments. Fluency in Catalan is essential, as well as basic office software skills (Word, Excel, Teams, and Outlook). Additionally, the ability to quickly learn new applications, adaptability to technological environments, and a proactive, solution-oriented profile with strong communication skills are highly valued.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
