Job Information Job ID ZR\_1728\_JOB Opening Date 10/08/2026 Sector Construction Job Type Full-time Work Experience 1\-3 years City Valladolid State/Province Valladolid Country Spain Postal Code 47001 Job Description ***Valladolid*** **Reports to:** After-Sales Manager / Technical Management **Employment Relationship:** Internal (completed project under warranty) **Job Mission** Manage, supervise, and resolve customer incidents, inspections, and claims regarding delivered housing units, ensuring compliance with warranty deadlines, customer satisfaction, and technically correct execution of repairs. **Main Responsibilities** * Receive, register, and classify customer claims (via sales team, technical office, or directly from the property owner). * Conduct on-site inspections of housing units to diagnose incidents (e.g., dampness, cracks, installations, carpentry, finishes, etc.). * Determine whether an incident stems from a construction defect, misuse, normal wear and tear, or insufficient owner maintenance. * Coordinate with subcontractors/trades for the execution of inspections and repairs. * Supervise on-site repair execution until incident closure. * Prepare technical reports covering the inspection, diagnosis, and applied solution. * Manage deadlines: monitor warranties (1, 3, and 10 years per the Spanish Building Act – LOE), prioritize urgent cases. * Direct communication with customers: explain causes, timelines, and solutions, managing expectations. * Escalate to Technical Management/Legal Department cases involving risk of formal or judicial claims. * Track KPIs (number of incidents, resolution times, customer satisfaction, cost of inspections/repairs). * Provide feedback to Construction and Project departments regarding recurring defects to support continuous improvement. Requirements * **Mandatory:** Higher Technician in Building and Civil Engineering, Building Projects, or equivalent (Higher Vocational Training – FP Grado Superior). * **Highly desirable:** Technical Architect / Building Engineer. * Knowledge of building pathology, installations (plumbing, electricity, HVAC), and regulations under the Spanish Building Act (LOE) / warranty provisions. **Experience** * Minimum 2\-3 years in construction sites, technical offices, quality control, or after-sales roles within the construction or real estate development sector. * Prior experience handling customer claims or technical customer service is advantageous. **Technical Competencies** * Ability to read architectural and engineering drawings. * Knowledge of construction materials, systems, and common pathologies. * Proficiency in management software (ERP, after-sales CRM) and office applications. * Ability to draft technical reports. **Personal Competencies** * Strong communication and conflict-resolution skills when dealing with customers (technical “customer-facing” profile). * Negotiation ability and diplomacy when addressing complaints. * Capacity to organize and manage multiple cases simultaneously. * Autonomy to make decisions on-site. * Strong written communication skills for reports and customer correspondence. Benefits * Annual gross salary: €30\.000 * Permanent contract * Full-time position If this opportunity suits you, please send your updated CV to **e.silva@ilerwork.com**, and we will contact you.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
