Software Technician

Description

Job Summary: This role involves implementing, managing, and supporting IT solutions for Olympus devices in hospitals, providing technical assistance, training clients, and collaborating on product development. Key Responsibilities: 1. IT Solutions Management and Incident Tracking in Hospitals. 2. Consulting and Training Services for Customers on Solutions. 3. Collaboration in Product Development and Technical Support. Olympus Iberia S.A.U. (OIB) Endoscopic Solutions Type of employment: Permanent employment Function: Service \& Repair Location: Hospitalet de Llobregat Reference Number: 80015179\-30032026 Website: https://www.olympus.es/ Olympus Iberia aims to become one of the leading subsidiaries in Europe, developing tailored and efficient solutions that implement our Global and European strategies in Spain and Portugal, seeking innovative proposals for our customers and our regional organization with the objective of strengthening our market leadership position. Your Responsibilities ACCOUNT MANAGEMENT * Implementation of IT Solutions on Olympus devices across various hospitals. * Resolving, managing, and tracking incidents related to these Solutions. * Performing technical interventions arising from active maintenance contracts (preventive, corrective, and assistance services). * Occasionally addressing customer inquiries (e.g., technical specifications, installation timelines, etc.). * Collaborating on defining the solution installation schedule and coordinating with Olympus Iberia’s suppliers and hospital representatives. * Providing customer consulting services through product presentations. * Preparing technical reports for completed installations and managing appropriate documentation. * Training customers on the features of implemented solutions. * Occasionally collaborating with the central development team in Germany for issues not resolvable locally and for product development. * Use of RS\-App CONGRESS AND MEETING SUPPORT * Participating in sales meetings of the division/business line where your presence is required. * Conducting technical product training courses at the European Headquarters, as well as those organized by Olympus Iberia. DAILY ACTIVITY MANAGEMENT AND REPORTING \- Monitoring and reporting daily activities in the AMS technical management system, and maintaining documentation and inventory records of installed equipment and their status within the available solutions. Your qualification Preferably a University Degree or Bachelor’s Degree in Technical Engineering (Computer Science). Preferably 3 years of relevant experience in a similar position. Preferably Advanced English proficiency. Your competencies Analytical Ability Learning Ability, Communication, Collaboration, Initiative, Decision Making, Leadership, Results Orientation, Customer Orientation Planning, Strategic Vision, Contextual Awareness Your benefits About Olympus At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best\-in\-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states. For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world. For more information, visit **www.olympus\-europa.com** and follow our LinkedIn account: **linkedin.com/company/OlympusMedEMEA**. **More reasons to join our team**