Reservation Agent

Description

Position Summary: We are seeking a Reservation Agent to efficiently manage the entire reservation lifecycle, including after-sales service and internal coordination, ensuring customer satisfaction. Key Highlights: 1. Comprehensive and high-quality customer service 2. Reservation management, after-sales service, and internal coordination 3. Join a dynamic team in an inspiring environment **We are looking to hire a Reservation Agent to strengthen our team, adding talent and experience to our continuously growing organization.** Your primary mission will be to guarantee comprehensive and high-quality customer service by efficiently managing the full reservation cycle—including after-sales service and coordination with internal departments—to ensure customer satisfaction and adherence to our service standards. **Responsibilities** ---------- What will you do upon joining the team? * Handle customer/potential customer inquiries via phone, email, and in person (general information, questions, quotations, reservations, interdepartmental contact, etc.) * Formalize accommodation \+ program reservations (junior programs and adult programs). * Manage after-sales services for reservations (modifications, cancellations, credits, client billing, etc.) * Manage Academy reservations/scholarships. * Enter and manage annual reservations. * Request missing client data required for invoicing. * Review client bank transfers and assist with accounting reconciliations, billing-related queries, and client data requests. * Manage Travel Tours and other position-specific administrative tasks. * Operate reservation engines (Neobookings, Timón, Paycommet, and OTAs) for reservation confirmation, modifications, and tracking. * Liaise with other teams involved in programs (Players Desk, Sports Desk, Reservations, Web Team, etc.). * Manage group reservations. * Validate agent commissions. * Check NEO quota availability. * Report website or reservation engine incident identification. **Requirements** -------------- What do we value in this position? * Minimum of 3 years’ experience in this role. * Intermediate user of MS Office suite. * Experience handling complaints and incidents. * Prior sales experience, both domestic and international. * Advanced English proficiency; additional languages are a plus. * Prior AVALON experience is desirable. * Flexible working hours and availability to work weekends. **Benefits** -------------- Join a dynamic team in Manacor, where sport, education, and people come together in an inspiring environment. Enjoy exclusive benefits, including access to top-tier facilities, special discounts, and numerous external advantages—all while we support your holistic well-being. Join the Rafa Nadal Academy team as a Reservation Agent and become part of an inspiring environment where sport and education unite to shape future champions.