Receptionist

Description

**Job Description** As a Receptionist at Policlínica Acacias, you will be the first point of contact for patients and visitors, ensuring friendly and professional service. You will handle greeting and managing individuals arriving at the clinic, managing telephone calls, scheduling and confirming appointments, and performing basic administrative tasks such as data registration, document filing, email handling, WhatsApp communication, and billing. You will also support coordination between patients and healthcare staff, ensuring smooth operations at reception and in waiting areas. This is a part-time, on-site position located in Azuqueca de Henares. Working Hours: Monday to Friday, 4:00 PM to 8:00 PM. Permanent contract. **Requirements** * Professional telephone communication skills and proper adherence to telephone protocols. * Experience in typical front-desk duties, including appointment management, access control, and in-person customer service. * Administrative and office skills, including basic office software proficiency, document filing, and record management. * Clear and approachable communication skills, both verbal and written, adaptable to diverse patient types and situations. * Patient-centered orientation, empathy, and commitment to delivering high-quality, solution-oriented service. * Prior training in healthcare administration, previous experience in dental clinics, aesthetic medicine clinics, or medical centers, and familiarity with appointment management software are desirable. Experience: * Clinic: 1 year (Preferred) Work Location: On-site employment