Passenger Agent

Description

Position Summary: Baleària is seeking a Passenger Agent to serve customers, manage reservations and boarding, and perform administrative and operational tasks. Key Highlights: 1. Customer service and reservation management, ticket sales and collections. 2. Handling boarding procedures and generating passenger lists. 3. Administrative and auxiliary operational tasks related to the activity. DESCRIPTION ### **Who Are We?** Baleària is a leading company in the maritime sector, comprising over **3\.000 people**, and committed to **innovation** and **sustainable development**. Our success stems from the passion and dedication of our teams, with whom we maintain a firm commitment to their **growth and well-being**, creating a top-tier working environment. This has enabled us to obtain the **Top Employer 2026** certification, renewing this recognition for the **third consecutive year**. **\#WeAreBalearia \#TopEmployer** We are opening a permanent position as a **Passenger Agent** at our workplace in **Ibiza**, and we want you to join our team! ### **What Will Your Day-to-Day Look Like?** The selected candidate will be responsible for: * Providing customer service and delivering information on destinations, schedules, fares, etc., to ensure high-quality service * Managing reservation requests, ticket sales and collections upon customer request. * Handling boarding procedures to issue tickets and boarding passes enabling passengers to access the vessel. * Performing daily personal cash register closure to reconcile the general cash register * Generating passenger lists to submit to various public authorities upon request * Digitizing documentation for monitoring passenger fare subsidies requested by Public Administrations * Performing administrative and auxiliary operational tasks inherent to the role **Schedule:** Rotating morning or afternoon shifts ### **What Do We Offer You?** At Baleària, we value and support our team. Here’s what awaits you when you join us: * **Financial Conditions:** €24\.229 Gross/annually * **Continuous training**, delivered through our Baleària Corporate School (EdEB), focusing on leadership, safety, operations, and professional development. * **Flexible compensation**, including social benefits (healthcare, meals, transportation, childcare, etc.) and tax savings * A **collaborative work environment**, where your ideas and contributions matter * **Seaside facilities**, allowing you to enjoy the surroundings daily * **Additional social benefits** (discount platforms, employee tickets, etc.) * A **sector-leading company**, with established culture and values * A **Top Employer company**, reflecting our commitment to an excellent workplace REQUIREMENTS * Minimum 1 year of experience in customer service roles * English proficiency at B2 level; additional languages are valued * Availability to work rotating morning or afternoon shifts