ORA Controller

Description

Job Summary: The ORA Controller manages and monitors regulated parking zones, ensuring compliance with regulations and optimizing available space. Key Responsibilities: 1. Monitoring and enforcement of regulated parking regulations 2. Citizen assistance and resolution of inquiries 3. Commercial management and sale of products/services What drives and inspires us at Telpark is talent. The ORA Controller (Parking Regulation Officer) is responsible for managing and monitoring regulated parking zones, ensuring compliance with established regulations, optimizing available spaces, and overseeing correct tariff application. The controller must collaborate with the team to ensure smooth system operation and proper use of parking facilities in assigned areas. Responsibilities * Monitoring and enforcement: * Supervise and ensure compliance with regulations governing the use of regulated parking (ORA), verifying correct space utilization and appropriate vehicle positioning. * Issuance of fines: * Identify and penalize violations related to improper parking usage (e.g., parking without a ticket, overstaying time limits, etc.) according to established procedures. * Citizen assistance: * Respond to drivers' inquiries and clarifications regarding tariffs, applicable hours, and regulated parking regulations. * System and equipment review: * Ensure proper functioning of parking meters and other related devices, reporting any malfunctions or anomalies for repair. * Revenue control: * Verify accurate collection of parking fees and conduct audits of revenues generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, generated revenues, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services in accordance with customer needs. **Knowledge and Skills:** * Proficiency in technological tools. * Knowledge of public service delivery. * Attention to detail: Ability to accurately and effectively detect irregularities. * Effective communication: Ability to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to handle multiple tasks and priorities while ensuring adherence to established procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to ensure achievement of objectives. **Requirements:** * Minimum one year of prior experience in similar customer-facing roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residence in the location of the vacancy is mandatory. **Conditions:** * Temporary contract: 100% working hours in ORA P * Salary according to collective agreement * Start date: Possibly July 1, 2026 If you want to join a growing company undergoing digital and cultural transformation, now is your moment.