Job Summary: The ORA Controller is responsible for managing and controlling regulated parking zones, ensuring compliance with regulations and optimizing available parking spaces. Key Responsibilities: 1. Manage and control regulated parking zones 2. Ensure compliance with regulations and optimize parking spaces 3. Collaborate to ensure the proper functioning of the system and correct use of parking facilities What drives and inspires us at Telpark is talent. The ORA Controller (Parking Regulation Officer) is responsible for managing and controlling regulated parking zones, ensuring compliance with established regulations, optimizing available parking spaces, and monitoring the correct application of parking fees. The candidate must collaborate with the team to ensure the proper functioning of the system and the correct use of parking facilities in assigned areas. Responsibilities * Surveillance and control: * Supervise and ensure compliance with regulations governing the use of regulated parking (ORA), verifying correct utilization of parking spaces and appropriate vehicle positioning. * Issuance of fines: * Identify and sanction violations related to improper parking usage (e.g., parking without a ticket, overstaying time limits, etc.) according to established procedures. * Citizen assistance: * Respond to driver inquiries and clarifications regarding parking fees, applicable hours, and regulated parking regulations. * System and equipment inspection: * Ensure proper operation of parking meters and other related devices, reporting any malfunctions or anomalies for repair. * Revenue control: * Verify accurate collection of parking fees and conduct audits of revenues generated by parking systems. * Report preparation: * Prepare periodic reports on detected violations, revenue generated, and any relevant incidents. * Commercial management: + Execute commercial initiatives and sell company products and services in accordance with customer needs. **Knowledge and Skills:** * Proficiency in using technological tools. * Experience in customer service. * Attention to detail: Ability to accurately and effectively identify irregularities. * Effective communication: Ability to interact clearly and respectfully with citizens and work teams. * Organization and time management: Ability to manage multiple tasks and priorities while ensuring adherence to established procedures and deadlines. * Problem solving: Ability to appropriately address and manage conflicts or unforeseen situations. * Teamwork: Ability to collaborate with colleagues and local authorities to achieve shared objectives. **Requirements:** * Minimum one year of prior experience in similar customer-facing roles. * Willingness to work outdoors under all weather conditions. * Ability to perform repetitive tasks accurately and efficiently. * Residence in the location of the vacancy is mandatory. **Details:** * Temporary contract: 100% full-time position for ORA Tossa de Mar * Salary according to collective agreement * Start date: Possibly July 1, 2026 If you want to join a growing company undergoing digital and cultural transformation, now is your moment.