Operations Technician

Description

Job Summary: We are looking for a proactive and collaborative candidate to manage the daily operational activities related to vehicles and drivers, including incident resolution and support in billing. Key Highlights: 1. Professional development in a leading company in transportation and mobility 2. Participation in continuous improvement projects 3. An organization that values diversity and opportunities **Who are we?** We are a Top Employer organization with more than 20,000 people present across multiple countries, all united by a common objective: to build sustainable, multimodal, and connected mobility. For 100 years, we have mobilized people, implemented the highest safety standards, and pursued excellence in everything we do—while caring for both the environment and the people within our organization. Innovation, diversity, sustainability, and the search for new ways of working drive us forward. We firmly believe that a diverse and inclusive team is key to our success and to delivering high-quality service to our customers. If you want to join an organization that values our differences, we are looking for you! **What will your day-to-day look like?** * Reviewing and recording daily vehicle and driver activity * Managing, monitoring, and resolving operational incidents * Correcting, validating, and recording collaborator data * Supporting price validation and invoice issuance * Creating and scheduling staff rosters according to center requirements * Monitoring, analyzing, and reporting on operational KPIs * Proposing improvements to optimize the service network **What do we offer?** * Permanent contract * Immediate start * Location: León (on-site position, no remote work) * Rotating morning and afternoon shifts * Remote weekend on-call duties (approximately once every 5 weeks) * Professional development within a leading company in the transportation and mobility sector * Participation in continuous improvement projects **What do we need from you?** * University degree or vocational training (FP) in Logistics, Transportation, or related field * English level B2 (desirable) * Prior experience in similar operational roles * Proactive, collaborative profile with strong willingness to learn * Ability to work in dynamic environments and assume responsibilities * Analytical skills and attention to detail * MS365 and Google Suite **Our commitment to equal opportunities** At Alsa, we promote diversity and equal opportunities. We are committed to creating an inclusive environment where each person—regardless of nationality, culture, gender, gender identity, age, sexual orientation, disability, or any other personal condition—has equal opportunities to develop their potential. That is why our hiring decisions are based solely on your profile, knowledge, experience, and talent, as we value your passion for contributing to and improving the future of sustainable mobility. In addition, we guarantee a fair and accessible hiring process. If you have a disability or require any accommodations during the hiring process or onboarding, please let us know. Continue your journey with us—want to hop in? **\#asfarasyouwant \#alsatalent**