Junior Support Marketplace Agent

Description

The **Marketplace** is a strategic ecosystem within **PcComponentes**. Its goal is to **expand the product offering** by connecting external sellers with millions of customers, delivering a more diverse, competitive, and sustainable catalog over time. This space is not merely a sales channel, but rather **a philosophy centered on bringing people together**: sellers who trust PcComponentes to market their products, and customers seeking quality, fair pricing, and an excellent shopping experience. The Support Marketplace Agent ensures the operational health of the marketplace for the **seller segment, Tier 3/4**, resolving recurring incidents, ensuring compliance with quality KPIs (Mirakl Quality Control), and improving *Seller Central* documentation to reduce repetitive contacts. Collaborates with Account Managers, Business Developers, CX, and Technology teams to prevent issues and stabilize operations. ###### **What will your responsibilities be?** * **Operational seller support**: Addressing queries and guiding standard processes (order acceptance and preparation, returns/RMA, messaging with buyers, invoice uploads). * **Catalog management**: Supporting catalog creation and maintenance (attributes, variant tutorials, images, pricing, EAN) and resolving publication/feed/PIM errors. * **Incident management**: Reporting and tracking platform bugs (e.g., GitLab), documenting evidence and *workarounds*. * **Risk-based prioritization**: Acting on sellers exhibiting operational deviations that impact customer experience. * **Implementation and communication** of new pre- and post-sale policies. * **Bug management** and coordination with the Technology team, as well as other Marketplace-related departments. **What are the requirements?** * University or higher education degree in Business Administration and Management (ADE), International Trade, Marketing, or related fields. * Prior experience in **e-commerce, marketplaces, or tech retail** is highly valued. * Strong communication and negotiation skills. * **Excellent ability to adapt to new technologies.** * **English level B2–C1** (mandatory): we seek candidates capable of conducting fluent business negotiations. * **A third language is valuable**: French, Italian, German, or Portuguese. ###### **What do we offer?** **Hybrid work model.** With periodic visits to the HQ in Alhama de Murcia. **Starting salary, Marketplace Support area:** €20,000, gross annual salary, depending on experience. **Flexible working hours**, aligned with the team’s operational schedule and deliverables. **Personal development.** We invest in general training (for the entire team) and role-specific training (for you). Our aim is to support your continued growth. **Flexible compensation** (meal vouchers, training, childcare, private healthcare, etc.). **Discounts on purchases** at PcComponentes and other retailers (travel, general consumption, lifestyle, etc.). **Personal and emotional wellbeing program.** Providing access to confidential online psychological support whenever needed, as well as exercise programs and consultation chats for medical, legal, and veterinary advice.