Help Desk 1.5

Description

Position Summary: ALVIC is seeking a Help Desk 1.5 professional to join its team to handle customer inquiries and incidents, escalate tickets, and execute software and firmware upgrades. Key Highlights: 1. Remote customer inquiry and incident resolution. 2. Ticket escalation and tool usage development. 3. Software and firmware upgrade execution. **Join ALVIC! We are looking for technical talent to grow together.** At ALVIC, we are a leading company with 40 years of experience in the energy sector, with strong national and international presence. We specialize in providing IT and telecommunications solutions for business management and automation related to fuel and other energy sales and supply. We are a dynamic, growing company with a clear commitment to innovation and technology. **Do you have technical training and have already taken your first steps in the professional world? Are you looking for a stable project where you can continue growing and face new challenges? This opportunity is for you!** We are currently seeking to hire a **Help Desk 1\.5** professional to join our team. **What will your responsibilities be?** * Remote handling and resolution of inquiries and incidents for all ALVIC customers. * Ticket escalation. * Development of proper usage of work tools. * Compliance with established operational and functional protocols. * Execution of software and firmware upgrades. **What are we looking for?** * Education in computer science or IT. * Basic knowledge of IT and office applications. * Prior experience with ticketing systems is a plus. * Proactive, empathetic individual with strong teamwork skills. * Ability to work under pressure and manage stress. **What do we offer?** * Two days of remote work per week after completion of the training period. * Competitive salary based on candidate experience and qualifications. * A positive work environment and the opportunity to be part of a dynamic team. * Flexible compensation package. * Fuel discounts via Smartfuel. **Are you interested in joining ALVIC?** We want to meet you!