Gaming Hall Operator

Description

Job Summary: We are seeking a responsible, customer-oriented professional to manage and supervise our gaming hall, ensuring regulatory compliance and delivering an excellent customer experience. Key Highlights: 1. Professional and approachable customer service 2. Comprehensive room management and regulatory compliance 3. Opportunities for internal growth and continuous training We seek a responsible, customer-oriented individual to manage customer service and ensure the smooth operation of our gaming hall, guaranteeing regulatory compliance and an excellent experience for our customers. **Main Responsibilities** * In-hall customer service, resolving inquiries with a professional and approachable attitude. * Access control and verification of legal requirements (age, identification, capacity). * Basic supervision of gaming machines and reporting of incidents. * Cash handling: collections, change issuance, and cash control. * Monitoring regulatory compliance and responding to incidents. * Support during opening, closing, and maintaining premises order. **Requirements** * Customer service experience (experience in gaming, hospitality, or retail is advantageous). * Strong communication skills and ability to manage conflicts. * Basic cash-handling and computer tool proficiency. * Availability for rotating shifts (including weekends). **Preferred Qualifications** * Training in customer service. * Observational skills and ability to detect risky behaviors. * Teamwork and proactivity. **We Offer** * Permanent contract and competitive salary. * Initial and ongoing training. * A professional environment focused on safety. * Opportunities for internal growth.