Customer Service Coordinator

Description

Start Date **27/07/2026** Full-Time **Full-time** Contract Type **Permanent**Mobile Work **No mobile work**Apply Reference ID **JR124039** Company Name **Rhenus Logistics S.A.U.** Location **San Fernando de Henares**Job Category **Customer Service**Business Unit **Road Freight**Contact Person **Camila Antoniotti****Your Benefits** ------------------ ### **Events** From team outings to Christmas parties and networking events, we build strong connections by spending quality time together. ### **Fast Decision-Making Processes** Get things done faster with optimized processes that foster efficiency and effectiveness. ### **Room for Innovation** Turn your ideas into action in an environment that champions creativity and empowers you to lead change. ### **Continuous Training** Refine your skills and advance your experience with our professional development programs. ### **Great Team** It’s truly the people who make the difference—and with us, you’ll join the best team. ### **Flat Hierarchies** Go straight to decision-makers with our streamlined organizational structure. Reference ID **JR124039** Company Name **Rhenus Logistics S.A.U.** Location **San Fernando de Henares**Job Category **Customer Service**Business Unit **Road Freight**Contact Person **Camila Antoniotti****Job Description** --------------------------- **What to Expect** ------------------------ At Rhenus, we are seeking a Customer Service Coordinator to join our Madrid office. Mission: Coordinate, lead, and support the Customer Service team to ensure its smooth operation, aiming to deliver personalized, high-quality service to our clients. Scope of the Role: * Coordinate a team of 4–6 people. * Manage and support approximately 15–20 accounts. Responsibilities: * Coordinate, organize, and assign team tasks. * Train new department staff. * Make decisions and intervene in resolving client and correspondent incidents. * Supervise daily tasks to ensure team work quality and resolve incidents. * Monitor key accounts and their profitability. * Handle disputed credit notes. * Implement assigned Compliance controls and procedures. * Collect evidence demonstrating compliance and effectiveness of assigned controls and procedures **What You Bring** ----------------------- Tasks: * Assign and distribute tasks among team members based on workload volume and individual experience. * Supervise, support, and monitor operational staff’s daily work; correct deviations or issues as needed. * Ensure and maintain a positive working environment. * Onboard new department staff and provide initial instructions for proper job execution. * Report weekly on account progress to the Operations Manager. * Manage interdepartmental conflicts. * Monitor and allocate inventory for key accounts. * Supervise and coordinate shipments for key account customers, reporting potential incidents. * Support the team in negotiations with clients and correspondents regarding discrepancies and deviations in freight transport—including volume, damage, and express deliveries. * Manage credit notes. * Analyze accounts’ financial gains and losses. Prepare service-level reports for clients requiring them (KPIs). * Track damage files related to claims. * Hold periodic meetings with Traffic Department heads to present issues and propose improvements. * Apply assigned Compliance procedures and controls. * Periodically collect evidence of compliance with assigned Compliance procedures and controls. Requirements: * Education: Higher Vocational Training Certificate / Bachelor’s / Master’s degree in Transport & Logistics or International Trade * Basic Knowledge: English B2 and Microsoft Office Suite. * Specific Knowledge: Team management, customer service, incident resolution. * Experience: 5 years. * Minimum probationary period: 6–12 months. RHENUS OVERLAND TRANSPORT SPAIN is an equal opportunity employer. All individuals will be considered for employment without regard to race, color, religion, national origin, ancestry, citizenship, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, disability, pregnancy, childbirth, and related medical conditions, or any other characteristic protected under applicable laws. Rhenus will make reasonable accommodations for known physical or mental limitations of a qualified applicant with a disability unless such accommodation would impose an undue hardship on the operation of our business. **Business Unit** --------------------- **Road Freight** ---------------- Logistics requires intelligent management to ensure goods are in the right place at the right time: our transport solutions guarantee exactly that. Rhenus Road Freight’s product portfolio covers everything from less-than-truckload (LTL), partial, and full-load shipments to hazardous goods and special transports. Combined with complementary services such as insurance or customs clearance, this results in tailored, industry-specific end-to-end service packages. We are pragmatic and straightforward. At the same time, our consistent growth trajectory offers long-term prospects for all our employees—whether specialists or career changers. **Welcome to Rhenus** ----------------------- **Where our journey of growth connects with yours.** We are a global powerhouse on a mission to pioneer everything we do. United, we create impact—and dare to redefine what’s possible. Ready to unlock potential without exploitation? We’re on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea valued. We remain a global team—where each person contributes to our success. Together, we shape the future of logistics—and beyond. Powered by you. **Application Process** ------------------------ #### **Online Application** Your documents reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we look forward to reviewing your CV and references—the best way to make a strong first impression. #### **Application Review** Our HR team and the responsible department will review your application as soon as possible. We aim to respond within two weeks. With your consent, we’d also be happy to forward your documentation to other business units if the selected position isn’t the right fit. #### **Selection Process** Depending on the position, several methods help determine whether we’re a good match. In most cases, we conduct peer-level personal interviews, of course. Online assessments, assessment centers, or trial work may also be possible. Ultimately, the best decision for both sides is made. #### **Onboarding** With your commitment, you become part of the Rhenus Group immediately—we’re already eager to shape the future of logistics alongside you. To ensure your start is a complete success, we’ll familiarize you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you at every step, and together you’ll easily master each new task. https://rhe.wd3\.myworkdayjobs.com/en\-US/R1111/login https://rhe.wd3\.myworkdayjobs.com/en\-US/R1111/login