Concierge Agent

Description

Job Summary: We are seeking an enthusiastic, customer-oriented Concierge to deliver a premium and personalized experience at Madrid Airport. Key Highlights: 1. Offer an exceptional and personalized experience to each customer. 2. Be part of a team that values every interaction and detail. 3. Opportunities for career advancement at national and international levels. **Is your customer service truly premium?** If you are an enthusiastic, customer-focused individual who is passionate about making every customer feel like a true VIP, we want to meet you! We are looking for a **Concierge** for our **Avis First** team at **Madrid Airport**. **Your Mission** You will be the first point of contact for our customers, delivering an exceptional and personalized experience from their arrival to their departure—because every interaction matters and every detail makes a difference. * Your start date will be April 6th, and your fixed-term contract (initially 6 months with potential for extension) begins then. * Your weekly schedule will be 40 hours, distributed across a rotating shift system with consecutive days off (shifts Monday to Sunday, time slot 07:00–24:00\). **What will you do on a daily basis?** * Ensure our customers receive a premium experience. * Greet customers warmly, assist them with luggage, and explain the features of the rented vehicle. * Deliver vehicles directly to customers. * Inspect vehicles upon delivery and return, documenting any potential damage. * Proactively communicate via phone, SMS, email, and applications regarding logistics, meeting points, and special requests. * Collaborate with fleet and operations teams to ensure smooth processes. * Handle customer requests professionally and with a solution-oriented, immediate-response approach. **What will you get in return?** * Annual gross salary of €18,281 plus a variable remuneration system based on customer evaluations. * As stipulated by collective agreement, you will receive additional allowances for working on national holidays, outside standard hours, and during closing shifts, as well as access to the training fund. * Challenges and opportunities for career advancement at national and international levels. We operate in 165 countries. **What do you need to succeed?** * Valid driver’s license (mandatory) * Excellent communication skills: English proficiency required (knowledge of other languages is a plus) * Proficiency with mobile devices, tablets, and applications * Strong customer orientation, professional attitude, and solid organizational skills * Ability to work under pressure and manage multiple tasks simultaneously * Minimum 1 year of customer service experience (preferably in hospitality, retail, or vehicle rental) **Join Us** Are you ready to join us and transform the premium mobility experience? Become part of AVIS First and help deliver superior, seamless, and uninterrupted travel experiences to every customer. Avis Budget Group is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran, and will not be discriminated against on the basis of disability. Madrid Madrid Spain