Apple IT Support Technician

Description

We are looking for an **IT Support Technician** with experience to join our Technology team. The ideal candidate will have solid technical training, strong incident resolution skills, and the ability to provide support for an infrastructure comprising over 500 workstations. **Key Responsibilities** * Respond to and resolve technical incidents related to devices, operating systems, applications, hardware, and communications. * Configure, maintain, and optimize Windows, Linux, and macOS devices and operating systems. * Manage incidents related to networks (LAN, WAN, WiFi) and connected devices. * Document and escalate incidents when necessary, ensuring efficient resolution. * Collaborate on projects to improve technological infrastructure and support processes. * Provide support to internal users, ensuring an agile and high-quality service experience. **Minimum Requirements** * **Education:** Higher Vocational Training Degree in Network Systems Administration (ASIR) or equivalent. * **Experience:** At least 2 years of technical support experience in companies with more than 250 devices. * Mandatory hands-on experience administering and supporting Apple devices and macOS systems. **Technical Skills** * Operating system management (Windows, Linux, macOS). * Networking knowledge (configuration, maintenance, and troubleshooting). * Experience with enterprise applications and cloud services. **Preferred Qualifications** * Apple certifications (ACSP, ACTC). * Microsoft certifications (Microsoft 365, Azure Fundamentals). * Cisco certifications (CCNA, CCNP). * Linux certifications (LPI, RHCSA). * AWS and Google Cloud administration knowledge. * Experience with collaboration and videoconferencing platforms (Zoom or similar). **What We Offer** * Permanent contract. * Opportunity to join a dynamic and growing technology team. * Location: Pozuelo de Alarcón (3-minute walk from Renfe’s Pozuelo station). * Full-time position, hybrid model based in Madrid (first 3 months fully on-site). * Working hours: Monday–Thursday, 9:00–18:15; Friday, 9:00–14:00 (1-hour flexible window between start and end time). * Flexible compensation plan (private health insurance, gourmet card, childcare vouchers, and transport vouchers). * 26 days of annual leave plus 4 personal days. * Up to 80% discount on UNIR’s educational offerings. *The EDUCATIONAL GROUP is firmly committed to equal opportunities and diversity, thereby fostering an environment free from all forms of discrimination.* **\#LI\-DZ1**