Customer Logistics Specialist

Description

### **Do you want to be the strategic engine behind our delivery promise and ensure every sale becomes an impeccable delivery experience?** Behind every "Click to buy" lies an expectation and a promise. Your mission will not merely be to manage data, but to become the strategic engine ensuring every promise we make to our customers is fulfilled with millimeter precision. As a **Customer Logistics Specialist**, reporting directly to the *Customer Promise Lead*, you will be the key bridge between business, technology, and operations to transform the delivery experience. #### **If what you value most is...** * **Continuous learning:** You will work at the frontier where logistics meets cutting-edge technology, mastering critical systems and constantly evolving your technical and business skills. * **Teamwork and cross-functionality:** Forget silos. Here, you will co-create daily operations with Supply Chain, IT, Marketing, or Worlds and Markets teams, leading a collaborative network united by a common goal. * **Stability and growth:** You will join a solid structure committed to long-term investment, providing you the space and security needed to propose ideas, innovate, and lead high-impact projects. * **Human-centered culture:** We believe in people. Here, your voice matters, your ideas are implemented, and we foster an environment of respect, transparency, and well-being—where coming to work adds value to your life. #### **This challenge is for you if...** * You have experience managing or configuring B2C and B2B logistics flows, and you are passionate about how management tools, traceability systems, and order creation hierarchies (OMS) operate. * You possess an analytical mindset focused on continuous improvement, accustomed to making data-driven decisions based on key performance indicators (such as OTIF or NPS). * You have strong pedagogical and communication skills to train, align, and convey the importance of the "Customer Promise" across various company departments. * **You have fluent English (minimum B2)**, enabling confident professional communication and comprehension of international technical documentation. #### **What you’ll do...** Your primary objective will be to act as the business owner of our logistics tools and flows to deliver end-to-end sales solutions for our products. * **Ensure comprehensive configuration:** You will guarantee that end-to-end delivery timelines (logistics centers, transportation, stores, supplier holidays and vacations) are accurately loaded and kept up to date across all systems. * **Monitoring and anticipation:** You will monitor delivery lead times via the *Control Tower*, proactively identifying deviations and communicating any changes promptly to ensure an exceptional customer experience. * **Lead continuous improvement:** You will drive working methodologies and rituals across warehouses and stores to optimize direct delivery routes from warehouses or suppliers and accelerate 24-hour shipments. * **Tool development and pedagogy:** You will create the "Customer Promise White Paper" and lead internal training so the entire company understands, measures, and jointly improves delivery timelines. #### **What we offer...** * **Impactful Onboarding:** We design for you a deep, guided immersion into the specific Supply Chain and Customer strategy, enabling you to get to know our systems and teams from day one. * **Tailored Development:** Your growth has no ceiling. We provide personalized training plans and real internal development opportunities, empowering you to steer your career toward your chosen goals. * **Flexibility and Work-Life Balance:** We believe in responsibility—not presenteeism. You’ll enjoy a hybrid work model (**2 days of remote work per week**) and flexible hours to balance your personal and professional life. * **Well-being Benefits:** We care for you with fully covered private health insurance and access to internal programs dedicated to your physical and emotional well-being. * **Employee Stock Ownership and Flexible Compensation:** We want the company’s success to be yours too. You’ll have the opportunity to participate in our internal stock ownership plan, as well as access flexible compensation plans.